What are the responsibilities and job description for the Information Technology Support Specialist position at Applied Connective Technologies?
Fix the problem. Make their day. 🙌
Applied Connective Technologies is a locally owned technology company based in Albion, Nebraska, with offices in Columbus, Norfolk, Lincoln, Elkhorn and Ogallala. We take care of IT, phone systems, physical security, infrastructure and audio/video for businesses, schools, healthcare and local governments across Nebraska. Our Columbus team is growing, and we're looking for an IT Support Specialist to join them.
What you'll do
- Troubleshoot and resolve support requests from our clients, both remotely and onsite
- Communicate clearly with clients and teammates, and respond quickly to emails and calls
- Work with our Service Manager on escalations and with our Relationship Manager on requests outside a client's agreement
- Keep learning and growing as we do
What you'll bring
- 1 year of IT experience, including hardware and software troubleshooting
- Strong written, verbal and people skills
- A self-motivated, organized, detail-oriented approach. You're comfortable working independently.
- Working knowledge of printers, malware removal, TCP/IP and desktop operating systems and applications
- Basic familiarity with Windows Server, Active Directory, Group Policy, DNS, wireless and LAN/WAN
The details
- Full-time, Monday–Friday, 8 a.m.–5 p.m., immediate start
- Based in our Columbus office at 3629 23rd St.
- A full background check is required
Perks you'll actually use
- Safe-Harbor 401(k) with a match of up to 3%
- Group health insurance, plus a $2,000 annual employer HSA contribution
- Vision, dental, company-paid life insurance and long-term disability
- PTO, 6 paid holidays and 8 hours of paid philanthropy leave to volunteer in your community
- Monthly cell phone reimbursement and a clothing stipend
- Team events like happy hours, lake days and parking lot parties
- Questions? Email idratherbe@appliedconnective.com.
Salary : $2,000