What are the responsibilities and job description for the Inside Sales position at AppleOne?
Job Summary
We are seeking an organized and customer-focused Inside Sales professional for a new opportunity in Downey, CA. This role is ideal for someone with experience in customer service, order processing, or account support who enjoys working in a fast-paced environment where accuracy, communication, and follow-through are essential.
The Inside Sales role supports customers throughout the order process, from order entry and verification to delivery coordination and issue resolution. This position works closely with internal teams to ensure customer needs are met and orders are completed accurately and on time.
This is a great opportunity for a detail-oriented professional who values teamwork, supportive leadership, and a collaborative work environment. Success in this role requires strong problem-solving skills, a customer-first mindset, and the ability to build positive working relationships with both customers and internal partners.
Key Responsibilities
- Accurately enter, review, and process customer orders while verifying pricing, product availability, shipping details, and customer requirements.
- Monitor order status, identify discrepancies or delays, and proactively coordinate solutions with internal teams.
- Communicate professionally with customers by phone, email, and other channels to answer questions, provide updates, and resolve concerns.
- Maintain accurate customer records, order notes, documentation, and communication logs in accordance with company procedures.
- Partner with plant, transportation, warehouse, and sales teams to resolve inventory questions, delivery challenges, and order-related issues.
- Identify workflow gaps, report recurring issues, and contribute to process improvements, SOPs, and best practices.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary : $25