What are the responsibilities and job description for the Customer Service Rep position at AppleOne?
The Customer Service Representative acts as the first line of contact for customers and others reaching the main offices. Accomplishes department and company objectives through assigned customer service activities. Serves customers and supports the sales team by providing information, responding to requests, identifying, and escalating problems for resolution. Responsibilities and duties include but are not limited to:
• Maintain customer relationships by responding to inquiries and documenting actions.
• Support the ordering process at all checkpoints from quoting through delivery confirmation.
• Maintain customer records by updating information in files and systems.
• Support customer service tracking and reporting files as assigned.
• Support customers and sales team with all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure accurate processing of sales prospects and sales orders.
• Provide back-up support for administrative functions as required.
• Work cross functionally with other departments (e.g., Shipping, Accounting, Engineering, etc.) to support customer inquiries and order processing. Skills and Qualifications:
• 5 years customer service experience preferred, ideally in a manufacturing setting.
• Executes tasks in a professional manner while maintaining a detailed-oriented focus.
• Excellent written and oral communication skills.
• Ability to adapt to changing department needs and a fast-paced environment.
• Performs well under deadlines and can manage multiple responsibilities.
• Effectively organizes various priorities with strong time management skills.
• Maintains confidentiality.
• Advanced skills in Microsoft Office Word and Excel.
• Education – Associate degree or equivalent experience required.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2211
Company Description• Maintain customer relationships by responding to inquiries and documenting actions.
• Support the ordering process at all checkpoints from quoting through delivery confirmation.
• Maintain customer records by updating information in files and systems.
• Support customer service tracking and reporting files as assigned.
• Support customers and sales team with all aspects of order inquiry, quoting, order confirmation, order status, etc. to ensure accurate processing of sales prospects and sales orders.
• Provide back-up support for administrative functions as required.
• Work cross functionally with other departments (e.g., Shipping, Accounting, Engineering, etc.) to support customer inquiries and order processing. Skills and Qualifications:
• 5 years customer service experience preferred, ideally in a manufacturing setting.
• Executes tasks in a professional manner while maintaining a detailed-oriented focus.
• Excellent written and oral communication skills.
• Ability to adapt to changing department needs and a fast-paced environment.
• Performs well under deadlines and can manage multiple responsibilities.
• Effectively organizes various priorities with strong time management skills.
• Maintains confidentiality.
• Advanced skills in Microsoft Office Word and Excel.
• Education – Associate degree or equivalent experience required.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2211
This company offers growth and a great group of people to work with.
Salary : $24