What are the responsibilities and job description for the Remote Exam Proctor | Customer Support Specialist position at AppleOne Employment Services?
Remote Exam Proctor | Customer Support Specialist
Pay: $22.00/hour
Schedule: Multiple shifts available, including daytime, evening, and weekend schedules.
Are you someone who thrives in a fast-paced environment, enjoys helping people, and has an eye for detail? We're looking for a customer-focused professional to join our remote Exam Proctoring team. In this role, you'll help protect the integrity of online nursing exams while providing exceptional support to students throughout the testing process.
This is a great opportunity for someone who enjoys multitasking, problem-solving, and working in a collaborative remote environment.
What You'll Do
- Monitor online exams using secure proctoring software.
- Verify candidate identities and confirm exam eligibility.
- Ensure testing policies are followed and identify any suspicious or unauthorized activity.
- Communicate with test takers by phone and email to provide guidance and resolve issues in real time.
- Document incidents thoroughly and escalate concerns when appropriate.
- Partner with internal teams to improve testing processes and maintain exam security.
- Maintain detailed records of interactions and investigations.
- Work with third-party platforms that support the online testing experience.
What We're Looking For
- At least 1 year of customer service or customer-facing experience (2 years preferred).
- Strong written and verbal communication skills.
- Ability to multitask across phone calls, email, and multiple software systems simultaneously.
- Excellent attention to detail and sound decision-making skills.
- Strong problem-solving and analytical abilities.
- Comfortable working independently in a remote environment.
- Experience with Microsoft Office; Excel experience is a plus.
- Previous online exam proctoring experience is helpful but not required.
Why You'll Love This Role
- Fully remote position.
- $22.00 per hour.
- Multiple shifts available to fit a variety of schedules.
- Opportunity to make a meaningful impact by helping maintain the integrity of professional nursing exams.
- Supportive, collaborative team environment with opportunities to learn and grow
Salary : $22