What are the responsibilities and job description for the Customer Service Representative position at AppleOne Employment Services?
Customer Service Representative
📍 Columbia, SC (Onsite)
🕒 Full-Time | Monday-Friday
💰 $15.00-$18.00/hour (Approximately $31,200-$37,440 annually) Benefits
We are seeking a friendly, professional, and customer-focused Customer Service Representative to provide exceptional support to customers while handling a variety of administrative and customer service tasks. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service.
Key Responsibilities
- Serve as the first point of contact by answering incoming phone calls, emails, and customer inquiries.
- Assist customers with questions, account information, and service requests in a courteous and professional manner.
- Resolve customer concerns efficiently or escalate issues when appropriate.
- Accurately enter and maintain customer information in internal systems.
- Process paperwork, forms, and other documentation while ensuring accuracy.
- Maintain organized records and files.
- Coordinate with internal departments to ensure timely resolution of customer requests.
- Perform general administrative and clerical duties as assigned.
- Deliver a positive customer experience with every interaction.
Qualifications
- High school diploma or GED required.
- Previous customer service, call center, receptionist, or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong computer skills, including Microsoft Office (Word, Outlook, and Excel).
- Ability to multitask and prioritize responsibilities in a busy environment.
- Strong attention to detail and organizational skills.
- Positive attitude with a professional and dependable work ethic.
Why Join Us?
- Full-time, stable schedule
- Opportunity for career growth and advancement
- Supportive and collaborative work environment
- Gain valuable customer service and administrative experience
Apply today to join a team that values exceptional customer service and professional growth!
Salary : $31,200 - $37,440