What are the responsibilities and job description for the Customer Service Administrator position at AppleOne Employment Services?
Location: Murrieta, CA
Schedule: Monday–Friday, 8:00 AM–5:00 PM (Lunch 1:00 PM–2:00 PM)
A property management/HOA organization in Murrieta is seeking a highly organized and customer-focused Customer Service Administrator. This role offers the opportunity to work in a fast-paced environment, support a diverse resident community, and gain valuable industry experience. We are looking for an individual with excellent communication skills, strong administrative abilities, and the professionalism to be the first point of contact for homeowners and residents.
Please Note:
This position requires completion of skills testing for MS Outlook, MS Word, and MS Excel, with a minimum 80% (intermediate level).
The office will be closed 12/24 – 1/02/26 for the holiday. This period is unpaid while temporary, but once hired on permanently, the employee will receive paid time off for this closure, separate from PTO.
Position Summary
The Customer Service Administrator serves as the initial point of contact for residents seeking information, resources, or assistance. This position reports directly to the Office Manager and supports both administrative functions and community operations.
Essential Duties & Responsibilities
Provide courteous and timely customer service to walk-in residents and homeowners; notify appropriate staff when needed.
Operate and manage multi-line phone systems; respond to service requests and general inquiries.
Log all communication accurately in the designated software.
Scan, file, and maintain digital records and documents.
Return resident calls and emails within 24 hours.
Process clubhouse rental applications and architectural applications.
Distribute keys, transponders, fobs, and other access devices to residents.
Accept and process homeowner payments.
Maintain a clean and professional workspace; assist with general office/kitchen cleanup.
Assist with planning, preparation, and support for community social or special events.
Support the rental process by answering questions and collecting required fees.
Manage monthly supply and food orders for the office.
Perform additional administrative duties and projects as assigned.
Qualifications
Reliable transportation required.
Strong email communication skills.
Ability to work under tight deadlines and in a fast-paced environment with high accuracy.
Strong problem-solving skills and a solid work ethic.
Expert in Note Taking.
Proficiency in Microsoft Word, Outlook, and Excel.
Strong organizational skills with the ability to independently prioritize workload.
Ability to work professionally with colleagues, residents, and vendors.
Education & Experience
1–2 Years Of Customer Service Experience Preferred.
High School Diploma required.
Language Skills
Excellent interpersonal and customer service skills.
Strong verbal and written communication abilities.
Proficiency in English required.
Work Environment
Typical office setting with moderate noise levels.
Reasonable Accommodations Available To Support Essential Job Functions.
Benefits (Upon Hire)
Employer contributes $300 per month toward medical insurance, plus Employer will pay Dental.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Schedule: Monday–Friday, 8:00 AM–5:00 PM (Lunch 1:00 PM–2:00 PM)
A property management/HOA organization in Murrieta is seeking a highly organized and customer-focused Customer Service Administrator. This role offers the opportunity to work in a fast-paced environment, support a diverse resident community, and gain valuable industry experience. We are looking for an individual with excellent communication skills, strong administrative abilities, and the professionalism to be the first point of contact for homeowners and residents.
Please Note:
This position requires completion of skills testing for MS Outlook, MS Word, and MS Excel, with a minimum 80% (intermediate level).
The office will be closed 12/24 – 1/02/26 for the holiday. This period is unpaid while temporary, but once hired on permanently, the employee will receive paid time off for this closure, separate from PTO.
Position Summary
The Customer Service Administrator serves as the initial point of contact for residents seeking information, resources, or assistance. This position reports directly to the Office Manager and supports both administrative functions and community operations.
Essential Duties & Responsibilities
Provide courteous and timely customer service to walk-in residents and homeowners; notify appropriate staff when needed.
Operate and manage multi-line phone systems; respond to service requests and general inquiries.
Log all communication accurately in the designated software.
Scan, file, and maintain digital records and documents.
Return resident calls and emails within 24 hours.
Process clubhouse rental applications and architectural applications.
Distribute keys, transponders, fobs, and other access devices to residents.
Accept and process homeowner payments.
Maintain a clean and professional workspace; assist with general office/kitchen cleanup.
Assist with planning, preparation, and support for community social or special events.
Support the rental process by answering questions and collecting required fees.
Manage monthly supply and food orders for the office.
Perform additional administrative duties and projects as assigned.
Qualifications
Reliable transportation required.
Strong email communication skills.
Ability to work under tight deadlines and in a fast-paced environment with high accuracy.
Strong problem-solving skills and a solid work ethic.
Expert in Note Taking.
Proficiency in Microsoft Word, Outlook, and Excel.
Strong organizational skills with the ability to independently prioritize workload.
Ability to work professionally with colleagues, residents, and vendors.
Education & Experience
1–2 Years Of Customer Service Experience Preferred.
High School Diploma required.
Language Skills
Excellent interpersonal and customer service skills.
Strong verbal and written communication abilities.
Proficiency in English required.
Work Environment
Typical office setting with moderate noise levels.
Reasonable Accommodations Available To Support Essential Job Functions.
Benefits (Upon Hire)
Employer contributes $300 per month toward medical insurance, plus Employer will pay Dental.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Salary : $300