Executive Briefing Center Program Coordinator

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. Apple is seeking a Site Support & Coordinator for the Apple Park Executive Briefing Center (EBC). The EBC hosts Apple’s most strategic customers and partners to strengthen relationships and advance business development goals. In this role, you will ensure all devices, equipment, and technical systems are flawlessly prepared for each executive engagement. The seamless technical experience is essential for showcasing the best of Apple to executive audiences, making this role vital to creating premium, memorable experiences. Customize, execute, and reset briefing rooms, demo areas, and Apple devices daily to ensure flawless technical execution for executive briefings Manage the on-site fleet of devices, including cleaning, storage, charging, and software updates Prepare, test, verify, and reset AV and all briefing technology systems for each day's briefings; troubleshoot technical issues as needed, maintaining required operational standards Collaborate with stakeholders on device refresh, configuration, and setup to maintain premium presentation standards Partner with the on-site AV team and IT for troubleshooting and issue mitigation Coordinate cross-functional teams, and facilities logistics tailored to the curated briefing experiences in support of the daily briefing center operations Demonstrate technology and present core content as trained and assigned Support the planning and scheduling of low-touch briefings, coordinating resources to ensure seamless execution and serving as a key point of contact for stakeholders, providing guidance and information on how to effectively engage with and leverage the EBC Assist in the coordination and execution of larger company-hosted events within the EBC, aligning with cross-functional teams and supporting on-site logistics Assist in resource allocation and briefing scheduling to ensure optimal use of EBC spaces, equipment, and personnel across all engagements Minimum Qualifications: 3 years of experience in fast-paced, white-glove environment Proficiency in troubleshooting a wide range of IT issues, including hardware, software, and network connectivity problems Strong attention to detail and commitment to quality standards Professional communication skills and executive presence Experience with process documentation and technical procedures Preferred Qualifications: Previous or current work in Apple Retail or similar customer-facing technical role iOS and Mac deployment and management experience (e.g., Jamf, Apple Configurator, and other platforms) and device management, AVP support, or technical operations Bachelor’s degree or equivalent experience