Vice President of Field Operations

About the Organization

Appalachia Service Project, Inc. (ASP) is a Christian ministry, open to all people, that that inspires hope and service through volunteer home repair and replacement in Central Appalachia. ASP is a non-profit 501(c)(3) organization.  Using the skills and efforts of thousands of volunteers, ASP provides home repair and replacement to low-income households in Central Appalachia.

Persons desiring employment with ASP have a personal commitment to Christian faith and service to others. ASP does not require, as a condition of employment, membership in or profession of a specific denominational theology. ASP team members approach others in a spirit of Christian love and service and accepts them right where they are, just the way they are.  ASP expects each employee to be an example of this standard of Christian service. 

ASP is an equal opportunity employer, committed to diversity and inclusion in the workplace. No one will be denied employment on the grounds of age, race, color, national origin, sex, sexual orientation, gender identity, family status or differing physical or mental ability. Employment decisions will be based on merit, qualifications, and ability to perform the duties of the position for which employment is sought.

About the Position

The Vice President of Field Operations oversees the regional implementation of ASP’s housing programs across the five-state service area, ensuring the quality, safety, and effectiveness of all construction-related ministries. This includes quality control in construction, volunteer hosting, and spiritual programming. The position directly supervises Regional Directors of Service Hubs and the Construction Coordinator, and works in close partnership with the Peak Mobilization, Disaster Recovery & Resilience, Spiritual Programs, and Volunteer Management teams to ensure seamless, high-quality service delivery for homeowners, volunteers, and community partners. The VP also cultivates regional partnerships, represents ASP at community events, and ensures grant compliance to support long-term program sustainability. This position reports to the Chief Programs Officer.

Job Responsibilities

Overall Program Management

• Maintain overall responsibility for achieving program goals across all housing service operations—including volunteer-led and subcontracted Home Repair, New Construction, and Disaster Recovery—ensuring work meets quality standards, stays on schedule and within budget, and fulfills all grant and compliance requirements.
• Provide program leadership over regional housing hubs, developing program parameters based on unique community needs.
• Ensure systems streamline quality performance while mitigating risk and maximizing safety.
• Analyze volunteer, homeowner, and staff feedback to inform program adjustments.
• Represent ASP's field programs at fraternal organization meetings, community gatherings, conferences and public events as needed.
• Coordinate with Peak Mobilization, Disaster Recovery & Resilience, Spiritual Programs, and Volunteer Management teams to ensure seamless service delivery, a positive volunteer experience, and effective cross-departmental communication.

Construction Quality Control and Safety

• Ensure all construction work meets high quality standards and complies with building codes.
• Oversee safety protocols and risk mitigation systems across field operations.
• Monitor construction practices to ensure excellence in home repair and construction.

Case Management and Community Development

• Oversee strategic case management processes across regional programs.
• Ensure proper, respectful and accurate communication with prospective and current clients.
• Ensure collection and maintenance of required paperwork, pictures and records for all cases and projects.
• Build upon current partnerships for volunteers, funders, contractors, and community support.
• Lead strategic community development initiatives in program areas.

Financial Management and Program Sustainability

• Ensure all activities are fully resourced and remain within budget.
• Assist in creating annual program budget for field operations.
• Ensure financial accounting and reporting is accurately processed.
• Assist in program-specific fundraising and grant writing as needed.

Grant Performance and Compliance

• Ensure performance expectations and reporting from funding sources are met.
• Oversee grant compliance and deliverables for field programs.

Staff Management

• Ensure a staff structure that allows for efficient delegation of tasks.
• Provide meaningful, constructive, and positive feedback to staff regularly.
• Help foster an environment for open communication among staff.
• Administrative
• Ensure maintenance of documentation for each family, home, project, and grant.
• Ensure program procedure manuals are kept up to date.
• Seek out applicable training opportunities to enhance skill and knowledge.
• Prepare for and participate in ongoing evaluation processes.

Other

• Stay current on trends and best practices in volunteer management, disaster recovery, home repair and construction management, and faith-based service.
• Other duties as assigned by supervisor and anything else that contributes to the smooth running operation of ASP.

Qualifications

ASP uses our Core Values as an evaluation tool in our selection process, which can be found at this link: Core Values. 

Required:

• Volunteer construction, home repair, or disaster recovery experience
• Desire to work in a Christian environment
• Experience with high-production model of service/program deployment
• 10 years successful supervisory experience
• Successful management of multi-million-dollar budgets
• Experience with Microsoft Office suite (Word, Excel, Outlook, etc.)
• Excellent written and verbal communication skills

Desired:

• Education or equivalent experience in related field: Business Administration, Construction Management, Program Management.
• Experience with ASP or other similar mission focused organization
• Construction licensure or field experience
• Experience living/working in rural or Appalachian contexts
• Grant compliance experience

Other Requirements: 

• Valid driver’s license and motor vehicle record acceptable to ASP’s insurer
• All employment is contingent on satisfactory results on a thorough background check.
• Occasional overnight travel is expected.
• This role may require occasional weekend or holiday work.

Salary and Benefits

ASP provides a market-based salary and generous employee benefits program including:

• Comprehensive medical, dental, and vision insurance offered for employee and family
• Life insurance, retirement plan, medical spending plan and other typical benefits
• Generous holiday, vacation, personal and sick time away based on ASP policy in effect at time of employment
• Phone and laptop provided for work use
• ASP vehicle available for frequent local and regional business travel