Chief Program Officer

About the Organization

Appalachia Service Project, Inc. (ASP) is a Christian ministry, open to all people, that that inspires hope and service through volunteer home repair and replacement in Central Appalachia. ASP is a non-profit 501(c)(3) organization.  Using the skills and efforts of thousands of volunteers, ASP provides home repair and replacement to low-income households in Central Appalachia.

Persons desiring employment with ASP have a personal commitment to Christian faith and service to others. ASP does not require, as a condition of employment, membership in or profession of a specific denominational theology. ASP team members approach others in a spirit of Christian love and service and accepts them right where they are, just the way they are.  ASP expects each employee to be an example of this standard of Christian service. 

ASP is an equal opportunity employer, committed to diversity and inclusion in the workplace. No one will be denied employment on the grounds of age, race, color, national origin, sex, sexual orientation, gender identity, family status or differing physical or mental ability. Employment decisions will be based on merit, qualifications, and ability to perform the duties of the position for which employment is sought.

About the Position

The Chief Program Officer provides strategic leadership for all ASP service delivery functions, including housing services (Home Repair, New Construction, Disaster Recovery), volunteer management, and spiritual programming. This executive role is responsible for ensuring quality, coordination, and continuous improvement across all programs while working closely with other organizational leaders to advance ASP's mission. This position reports to the President/CEO and serves as a key member of the Executive Leadership Team.

This is a full-time exempt position based in Johnson City, TN. Irregular hours and travel to represent ASP or to other ASP sites are occasionally required.

Job Responsibilities

Strategic Leadership

• Provide strategic leadership and vision for all ASP service delivery, including housing services (Home Repair, New Construction, Disaster Recovery), volunteer experience, and spiritual programming.
• Lead development and execution of long-range strategic plans for service deployment that align with ASP's mission and organizational goals.
• Ensure coordination and collaboration across all service delivery functions to create seamless, high-quality experiences for homeowners, volunteers, funders, community partners, and staff.
• Serve as key member of the Executive Leadership Team, contributing to organization-wide strategic planning and decision-making.
• Represent ASP as appropriate at national conferences, fraternal organizations, and high-level engagements.

Program Quality and Performance

• Establish and maintain quality standards for all service delivery functions across the organization.
• Monitor program performance metrics and outcomes; identify opportunities for improvement and innovation.
• Ensure all programs meet or exceed funder expectations and comply with grant requirements.
• Analyze program data, staff feedback, volunteer feedback, and homeowner satisfaction to drive continuous improvement.
• Ensure risk mitigation and safety protocols are embedded across all service operations.

Grant Performance and Sustainability

• Provide strategic oversight of grant performance across all service delivery programs.
• Work closely with Resource Development to ensure program sustainability through adequate funding and volunteer recruitment.
• Collaborate with Grant Compliance on procedures and reporting requirements.
• Assist Resource Development with grant writing efforts and cultivating relationships with key funders as needed.

Service Delivery Strategy

• Provide strategic direction for housing services across all programs, ensuring responsiveness to community needs.
• Ensure comprehensive approach to positive volunteer experience across all touchpoints.
• Provide strategic direction for spiritual programming that supports ASP's identity as a Christian ministry open to all people.
• Build and maintain strategic partnerships with community organizations, government agencies, and stakeholders.
• Ensure disaster “Rapid Rebuild” capacity and organizational readiness for disaster recovery deployment.
• Ensure effective information flow between service deployment functions and other organizational divisions

Leadership and Staff Development

• Directly supervise Program Heads and Program Administrator, providing leadership, guidance, and support.
• Provide meaningful feedback and conduct annual performance evaluations for all direct reports.
• Foster a collaborative, mission-driven culture among the service deployment leadership team.
• Ensure adequate staffing structures and resources across all service delivery functions.
• Support the spiritual and professional development of all staff within the department.

Financial and Operational Oversight

• Develop and manage the annual budget for the service deployment department.
• Ensure all service delivery activities remain within budget and are adequately resourced.
• Monitor budget performance and make strategic adjustments as needed.

Organizational Culture

• Model and champion ASP's mission, vision, guiding principles, core values, and commitment to Christian service.
• Foster a culture of excellence, innovation, collaboration, and continuous improvement.
• Support organizational initiatives and contribute to ASP's overall health and effectiveness.

Other

• Stay current on trends and best practices in volunteer management, disaster recovery, home repair and construction management, and faith-based service.
• Other duties as assigned by the President/CEO and anything else that contributes to the smooth running operation of ASP.

Qualifications

ASP uses our Core Values as an evaluation tool in our selection process, which can be found at this link: Core Values. 

Required:

• High performance results in evaluating, growing, sustaining and executing programs or organizational leadership.
• Desire to work in a Christian environment and passion for the mission of safe housing.
• Excellent leadership, organizational, problem-solving, and decision-making skills.
• Highly motivated, dedicated, results-based self-starter. Ability to work in a high pressure, time sensitive environment. 
• Flexibility to work unusual hours as needed and travel multiple times a year.   
• Ability to work with, train, advise and assist a diverse population of volunteers and staff.
• Excellent written and oral communication skills. 
• Ability to work on a team and autonomously. 
• Experience with Microsoft Office Suite (Word, Excel, Outlook, etc.) 

Desired:

• Bachelor’s degree or higher in a relevant field (Business Administration, Nonprofit Management, Social Work, Construction/Project Management, etc.)
• Experience with ASP or similar mission-focused organization
• Experience in housing and construction field
• Experience with Christian ministry leadership
• Experience with disaster response/management
• Experience with grant compliance
• The right person for this job does not need to be an expert in each of the oversight areas, but does need to have proven experience with leading a team of area experts to success and high performing outcomes.  

Other Requirements: 

• Valid driver’s license and driving record that is acceptable to ASP’s insurer.
• All employment is contingent on satisfactory results on a thorough background check.
• Occasional overnight travel is expected.
• This role may require occasional weekend or holiday work.

Salary and Benefits

ASP provides a market-based salary and generous employee benefits program including:

• Comprehensive medical, vision, and dental insurance offered for employee and family
• Life insurance, retirement plan, medical spending plan and other typical benefits
• Generous holiday, vacation, personal and sick time based on ASP policy in effect at time of employment
• Phone and computer provided for work use
• ASP vehicle available for frequent local and regional business travel
• Other to be discussed during interview process