Freight Claims Manager- Onsite OKC, OK

We are seeking a local candidate for this role, and the position is located onsite downtown Oklahoma City, Oklahoma. 

Hours: 8:00am-5:00pm

Days: Monday-Friday

Flexible WFH Monday and Friday

Extended hours as needed during the week, and occasional weekends as needed for business needs

APMEX is seeking an experienced Freight Claims Manager to oversee all aspects of claims processing and resolution for our precious metals business. The Freight Claims Manager oversees the end-to-end process of managing, investigating, and resolving freight claims across all transportation modes. This role ensures timely and accurate claims handling, minimizes financial losses, drives carrier performance improvement, and supports strong relationships with internal teams, carriers, and customers. The ideal candidate is detail‑oriented, analytical, and experienced in navigating complex logistics environments.

The day in the life of a Claims Manager...

Claims Management & Resolution

• Manage the full lifecycle of freight claims, including loss, damage, overage, and shortage claims.
• Investigate claim details, analyze supporting documentation, and determine liability.
• File claims with carriers within required timelines and follow up on statuses proactively.
• Negotiate claim settlements to maximize recovery and minimize company loss.
• Ensure claims are processed accurately, consistently, and in compliance with company and regulatory standards.

Carrier & Vendor Coordination

• Serve as the primary point of contact for carriers regarding claim issues and dispute resolution.
• Monitor carrier performance, trends, and claim ratios; escalate recurring issues.
• Collaborate with carriers to drive root-cause corrective actions and service improvements.

Internal Collaboration

• Partner with Operations, Transportation, Customer Service, and Warehouse teams to collect documentation and understand shipment issues.
• Provide guidance and training to internal departments on freight claim best practices, documentation needs, and preventative measures.
• Support the finance team with month-end reporting, accruals, and reconciliation activities.

Data Analysis & Reporting

• Maintain accurate claim records, documentation, and files.
• Track KPIs such as recovery rates, cycle time, carrier performance, and cost avoidance.
• Produce regular dashboards, summaries, and ad‑hoc reports for leadership.
• Identify trends and recommend process improvements to reduce recurring claim issues.

Process Improvement

• Evaluate and optimize the claims process for efficiency, transparency, and compliance.
• Implement standardized procedures, documentation requirements, and recordkeeping practices.
• Drive continuous improvement initiatives focused on reducing freight damage, loss, and carrier-related issues.

APMEX is a multibillion-dollar ecommerce company that is the leader in Precious Metals. Our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places to Work in Oklahoma!" and one of the Top Workplaces by the Oklahoman. Join the team today!

Education:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (preferred) 

Experience:

• 3–5 years of experience in freight claims, transportation management, or logistics operations.
• Strong working knowledge of carrier liability, NMFC classifications, and freight claim regulations.
• Experience with LTL, FTL, parcel, ocean, and/or air freight claims (as applicable to your industry).

Computer Skills:

• Proficiency with claims management software and Microsoft Office Suite

Preferred Qualifications:

• Strong analytical and problem‑solving skills with high attention to detail.
• Excellent communication and negotiation skills.
• Ability to interpret bills of lading, delivery receipts, W&I documents, and proof‑of‑delivery.
• Proficiency with TMS systems, claims management platforms, and Microsoft Office (Excel required).
• Ability to manage multiple priorities with strict deadlines.
• Customer‑focused, collaborative, and highly organized.

Key Performance Indicators (KPIs):

• Claim recovery rate
• Average claim cycle time
• Carrier claims ratio
• Financial loss prevention
• Process compliance rate

At APMEX, our employees have access to extraordinary benefits including:

• Medical, Dental, and Vision
• Short Term Disability & Long-Term Disability
• Life Insurance
• 401K (Company matches!)
• Free Lunch every day
• Tuition Reimbursement
• College Debt Repayment
• 9 Paid Holidays
• Paid Time Off with Sell Back Option
• Paid Day off for your Birthday
• Paid Volunteer Opportunities
• Lunch and Learns

Salary : $75,000 - $85,000