Senior Manager, Logistics-Onsite, OKC, OK

We are seeking a local candidate for this role, and the position is located onsite downtown Oklahoma City, Oklahoma.

Travel up to 15% with occasional travel to NYC, Zurich & Frankfurt

Hours: 8:00am-5:00pm

Days: Monday-Friday

Flexible WFH Monday and Friday

Extended hours as needed during the week, and occasional weekends as needed for business needs

The Senior Manager, Logistics is a key leadership role responsible for overseeing BIG's end-to-end logistics operations across both international and domestic freight channels. This individual will lead a team managing high-value international inbound and outbound precious metals shipments — including full customs clearance processes — as well as domestic retail parcel operations handled through carriers such as FedEx, UPS, and USPS. The Senior Manager will also own carrier contract negotiations, shipping loss mitigation strategy, and cross-functional coordination to optimize cost, speed, and security across all logistics activities. This role demands a seasoned logistics professional with deep expertise in high-value or regulated cargo, international trade compliance, and carrier relationship management, combined with strong analytical and people leadership capabilities.

The day in the life of a Senior Manager, Logistics...

International Freight & Customs

• Manage all international inbound and outbound shipments, including precious metals, numismatic coins, and related high-value cargo, in coordination with armored carriers such as Brinks and others.
• Oversee end-to-end customs clearance processes for cross-border shipments, ensuring compliance with all import/export regulations, tariff classifications, and country-specific requirements across key trade lanes (US, EU, Switzerland).
• Serve as the primary point of contact for customs brokers, freight forwarders, and bonded carriers; maintain and develop key partnerships to ensure reliable, compliant transit.
• Monitor and manage international shipping documentation including commercial invoices, packing lists, certificates of origin, export licenses, and AES filings.
• Proactively identify and resolve clearance delays, holds, or compliance risks, partnering with Legal and Finance as needed.

Route Optimization & Cost Management

• Design, evaluate, and continuously optimize domestic and international shipping routes to improve transit times and reduce total landed cost.
• Build and maintain a routing matrix that balances speed, cost, security, and insurance requirements specific to precious metals shipments.
• Partner with the VP of Supply Chain and Finance to develop and manage the logistics operating budget; report on freight expense trends and variances.
• Leverage data analytics and freight benchmarking tools to identify cost reduction and service improvement opportunities.

Carrier Contract Negotiation & Vendor Management

• Lead negotiations with armored carriers, freight forwarders, and parcel carriers (FedEx, UPS, USPS, DHL) to secure competitive rates, service level commitments, and favorable contract terms.
• Manage carrier performance scorecards and conduct regular business reviews; hold partners accountable to contractual and service standards.
• Evaluate new carrier and logistics technology partnerships to ensure BIG maintains best-in-class logistics capabilities.
• Coordinate with the insurance and risk management teams to ensure carrier liability terms and transit insurance coverage are appropriate for the value of goods moved.

Retail Parcel Loss Monitoring & Mitigation

• Lead the team responsible for monitoring domestic retail parcel shipments, identifying loss trends, and driving loss reduction initiatives in partnership with carrier partners.
• Establish and maintain a shipping loss analytics framework that tracks claim rates, root causes, and recovery metrics by carrier, route, and product type.
• Collaborate with FedEx, UPS, and USPS security and loss prevention teams to investigate incidents, escalate systemic issues, and implement corrective action plans.
• Partner with Customer Experience, Operations, and Legal to ensure a seamless, compliant claims process for affected customers.
• Develop and enforce packaging standards, labeling protocols, and chain-of-custody procedures to minimize loss and damage.

Team Leadership & Development

• Lead, mentor, and develop a team of logistics professionals across international freight, customs, and domestic parcel operations functions.
• Set clear performance expectations, conduct regular coaching and feedback sessions, and support career development for team members.
• Foster a culture of operational excellence, continuous improvement, accountability, and collaboration across the logistics team.
• Develop staffing plans and drive hiring decisions to ensure the team has the capacity and capabilities to meet business demands.

Compliance, Risk & Security

• Ensure all logistics activities comply with applicable domestic and international trade laws, regulations, and BIG internal policies.
• Maintain current knowledge of OFAC, AML, and precious metals-specific regulatory requirements relevant to cross-border shipments.
• Partner with the security and risk teams to assess and mitigate exposure related to high-value in-transit cargo, including route security reviews
• Maintain business continuity plans for logistics disruptions, including carrier failures, customs holds, or force majeure events.

Bullion International Group (BIG), the parent company of APMEX, is one of the world's leading precious metals enterprises, with operations spanning Oklahoma City, New York, Zürich, and Frankfurt. We facilitate the buying, selling, vaulting, and movement of gold, silver, platinum, palladium, and other high-value commodities across domestic and international markets. At BIG, our logistics function is mission-critical — every shipment represents significant financial value and requires the highest standards of security, compliance, and operational precision.

Education:

• Bachelor's degree in supply chain, Business, Logistics, International Trade, or a related field — or equivalent work experience.
• Master's degree (MBA or equivalent) preferred but not required.

Required Experience:

• 7 years of progressive logistics, freight, or supply chain management experience, with at least 3 years in a people management role.
• Demonstrated expertise in international freight operations, customs clearance, and cross-border trade compliance.
• Proven experience negotiating carrier and freight contracts, with a track record of achieving measurable cost savings and service improvements.
• Experience managing domestic parcel operations at scale, including working directly with FedEx, UPS, and/or USPS on service issues, claims, and loss mitigation.
• Strong analytical skills with proficiency in freight data analysis, KPI development, and reporting.
• Excellent communication and interpersonal skills; able to influence and partner across all levels of an organization and with external partners.

Preferred Experience:

• Experience in precious metals, financial services, jewelry, or other high-value regulated commodity industries.
• Familiarity with armored carrier operations and high-value shipment security protocols (e.g., Brinks, Loomis, Malca-Amit).
• Knowledge of AES/EEI export filings, Incoterms, harmonized tariff schedules, and import/export licensing.
• Experience with ERP/TMS systems (SAP, Oracle, or comparable); proficiency in Microsoft Excel and data visualization tools.
• Licensed Customs Broker (LCB) designation or Certified International Trade Professional (CITP) a plus.

Preferred Qualifications:

• Strategic & Analytical Thinking
  • Translates complex data and market dynamics into actionable logistics strategies​​​​​​
• ​​​​​​​Regulatory & Compliance Acumen
  • ​​​​​​​Deep understanding of trade compliance, customs, and high-value cargo regulations​​​​​​​
• ​​​​​​​Risk & Loss Mitigation
  • ​​​​​​​Proactively identifies exposure and implements controls to protect in-transit assets.
• ​​​​​​​Negotiation & Influence
  • ​​​​​​​Drives favorable contract outcomes and builds lasting carrier partnerships.
• ​​​​​​​Team Leadership & Development
  • ​​​​​​​Builds high-performing teams through coaching, accountability, and clear direction.
• ​​​​​​​​​​​​​​Operational Excellence
  • ​​​​​​​Drives continuous process improvement and instills a culture of precision and accountability.

At B.I.G., our employees have access to extraordinary benefits including:

• Medical, Dental, and Vision
• Short Term Disability & Long-Term Disability
• Life Insurance
• 401K (Company matches!)
• Free Lunch every day
• Tuition Reimbursement
• College Debt Repayment
• 9 Paid Holidays
• Paid Time Off with Sell Back Option
• Paid Day off for your Birthday
• Paid Volunteer Opportunities
• Lunch and Learns

Salary : $100,000 - $120,000