What are the responsibilities and job description for the Network Operations Specialist position at Apex Systems?
Job#: 3027754
Job Description:
Operations Specialist
Shift: Tuesday - Saturday (3 pm - 12 am PST)
Remote / Hybrid allowed
Pay Rate: $40/hr
Operations Specialist use systems and network experience to provide proactive monitoring and incident response of services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.
As an Operations Specialist, you may find yourself...
Here is a non-exhaustive list of technologies Operations Specialists will work with:
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
Operations Specialist
Shift: Tuesday - Saturday (3 pm - 12 am PST)
Remote / Hybrid allowed
Pay Rate: $40/hr
Operations Specialist use systems and network experience to provide proactive monitoring and incident response of services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.
As an Operations Specialist, you may find yourself...
- Monitoring inbound communications from all streams to ensure incidents are identified and tracked
- Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection
- Driving player and user impacting issues to resolution
- Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected
- Processing routine requests for access, ACL, network, and systems maintenance
- Adjusting alert triggers to reduce false positive alerts
- Managing engagement, documentation, and stakeholder communications during critical service outages
- Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures
- Building positive and collaborative relationships across the company
- Love to solve novel and exciting problems
- Are inspired to make everyone's job easier by improving workflows
- Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident
- Strive to be better, smarter, and faster every day
- Enjoy trying innovative technologies to improve our processes and outcomes
- Understand and accept the value of older technologies that serve our business needs
- Like to collaborate with others to solve problems, share knowledge, and provide feedback
- Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis
- Relish working with partners across all levels of the company to solve complex challenges and emergent issues
- Help your peers succeed
Here is a non-exhaustive list of technologies Operations Specialists will work with:
- Linux (bash, debugging, tuning)
- Networking (triaging, packet loss, routing, ACLs)
- Monitoring (Prometheus, Grafana, Elasticsearch, Kibana, Datadog, Cloudwatch, GCP Operations, LogicMonitor)
- Alert Correlation Platforms (BigPanda, ScienceLogic, Tivoli/Netcool)
- Cloud Services and Architecture (AWS, GCP, OpenStack)
- Service Operations Framework/Workflows (ITIL, Incident/Problem/Event/Change Management, DMAIC)
- Logging (Splunk, SysLog, ELK Stack, Linux Journal, grep)
- Source Control (GitHub Enterprise, Perforce, SVN) CI/CD (Jenkins, Argo, Spinnaker)
- Configuration Management (Puppet, Hiera, Terraform, Terragrunt, Ansible, Consul)
- Container Computing (Docker, Kubernetes, Service Mesh)
- Proxies and Load Balancing (Nginx, HAProxy, Envoy)
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Salary : $40