What are the responsibilities and job description for the Network/Operations - Technical Support - Sr position at Apex Systems?
Job#: 3029368
Job Description:
Job Description: PowerUp Technician
Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. Assist the Service Desk by actively taking/resolving intake calls
Responsibilities:
Provide support for a fast growing group of team members in multiple divisions
Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
Top notch customer focused support
Excellent Written And Verbal Communication Skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware Of Gaps In Skills, Works To Improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Assist the Service Desk by actively taking/resolving intake calls
Basic Qualifications:
High School Diploma, GED, or equivalent certification.
At least 3 years of experience in remote administration and end user support.
At least 3 years of experience with Windows 10 or earlier operating systems.
At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).
At least 1 year of experience with Google suite applications.
At least 1 year of experience with macOS (High Sierra)
Preferred Qualifications:
Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.
1 years of experience with Active Directory services integration.
1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
Apple certification(s).
1 years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
1 years of macOS Server administration experience.
1 years of experience with Active Directory.
1 years of macOS Server administration experience.
1 years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
1 years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
1 years of experience with Mac experience supporting 100 end users
1 years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
Job Description: PowerUp Technician
Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. Assist the Service Desk by actively taking/resolving intake calls
Responsibilities:
Provide support for a fast growing group of team members in multiple divisions
Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.
Top notch customer focused support
Excellent Written And Verbal Communication Skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware Of Gaps In Skills, Works To Improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Assist the Service Desk by actively taking/resolving intake calls
Basic Qualifications:
High School Diploma, GED, or equivalent certification.
At least 3 years of experience in remote administration and end user support.
At least 3 years of experience with Windows 10 or earlier operating systems.
At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).
At least 1 year of experience with Google suite applications.
At least 1 year of experience with macOS (High Sierra)
Preferred Qualifications:
Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.
1 years of experience with Active Directory services integration.
1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
Apple certification(s).
1 years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
1 years of macOS Server administration experience.
1 years of experience with Active Directory.
1 years of macOS Server administration experience.
1 years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
1 years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
1 years of experience with Mac experience supporting 100 end users
1 years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Salary : $18 - $24