What are the responsibilities and job description for the Desktop Support Technician position at Apex Systems?
Job#: 3026165
Job Description:
IT Desktop Support Technician (Tech II)
Role Details
Shift: Monday - Friday | 8:00 AM - 5:00 PM
Type: Full-time, Contract to Perm Hire
Work Environment: Onsite Support - North Lake, TX
If interested, please email resumes to:
Position Overview
This is a Tech II desktop support role designed for individuals seeking a long-term home with an organization. The technician will handle a mix of break/fix work, workstation support, and infrastructure-adjacent tasks, while providing high-quality customer service to end users. As experience and proficiency increase, the role will offer exposure to more advanced technologies and specialized client environments.
Day-to-Day Responsibilities
Required Skills & Qualifications
Preferred (Not Required)
Physical & Work Requirements
Minimum Experience
Benefits
During the contract period, you will be eligible for Apex Systems benefits, including:
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
IT Desktop Support Technician (Tech II)
Role Details
Shift: Monday - Friday | 8:00 AM - 5:00 PM
Type: Full-time, Contract to Perm Hire
Work Environment: Onsite Support - North Lake, TX
If interested, please email resumes to:
Position Overview
This is a Tech II desktop support role designed for individuals seeking a long-term home with an organization. The technician will handle a mix of break/fix work, workstation support, and infrastructure-adjacent tasks, while providing high-quality customer service to end users. As experience and proficiency increase, the role will offer exposure to more advanced technologies and specialized client environments.
Day-to-Day Responsibilities
- Provide onsite desktop and technical support to end users
- Perform break/fix and IMAC (Install, Move, Add, Change) services
- Support and troubleshoot:
- Multifunction and complex printers
- Single-processor servers
- UPS systems
- Deliver Smart Hands support for networking teams
- Handle software support, including: System reimaging, Virus remediation, Data migration
- Manage support tickets, document work completed, and follow escalation procedures
- Collaborate with higher-level support teams as needed
- Maintain a professional, customer-focused presence at all times
Required Skills & Qualifications
- Proven customer service, communication, and time-management skills
- Ability to clearly explain technical concepts to non-technical users
- Strong troubleshooting skills across desktop hardware and software
- Comfortable working independently under general supervision
- Reliable, professional, and adaptable in dynamic environments
Preferred (Not Required)
- CompTIA A certification
- OEM Server Certifications
- Printer Certifications
Physical & Work Requirements
- Must maintain excellent customer focus while meeting deadlines and SLA expectations
- Ability to work onsite in a business-professional environment
Minimum Experience
- 3-5 years of experience supporting:
- Desktops, laptops, printers
- 3-5 years of customer service or end-user support experience
- Personable and professional demeanor, with strong interpersonal skill
Benefits
During the contract period, you will be eligible for Apex Systems benefits, including:
- Weekly pay on W2
- Direct deposit
- Medical and health benefit options
- 401(k) eligibility
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.