What are the responsibilities and job description for the Service Operations Manager (Plumbing) position at Apex Service Partners?
We’re looking for a strong operational leader to oversee and elevate our Plumbing team in the Omaha market! If you have experience leading skilled trades professionals, driving performance, and building scalable systems, this is your opportunity to make a major impact. Experience in plumbing service is preferred, but not required - we value transferable leadership experience from home services or other field-based industries.
As the Service Operations Manager, you’ll own the day-to-day plumbing operations, ensuring our team of plumbers is productive, supported, and delivering exceptional work. You’ll drive scheduling efficiency, technician performance, and operational excellence to position the business for continued growth.
Key Responsibilities- Lead and develop a team of plumbers to hit performance goals and deliver high-quality service.
- Own daily operations by setting priorities, removing roadblocks, and leading with clarity and purpose.
- Analyze KPIs and implement strategies to improve team performance and profitability.
- Partner with leadership and sales to align operational execution with business growth.
- Ensure job quality, material usage, and timelines meet customer and business expectations.
- Promote and enforce safety, compliance, and quality standards across all job sites.
- 3 years of leadership experience in field service, skilled trades, sales, or operations.
- Proven ability to lead teams, drive accountability, and deliver performance results.
- Strong problem-solving skills with the ability to stay calm under pressure.
- A balance of people leadership and process improvement expertise.
- Clear communicator with strong planning and decision-making capabilities.
- Plumbing service experience preferred, but not required.
- Transferable leadership experience in home services or other field-based industries strongly valued.
- Experience with field service management tools like ServiceTitan is a plus.
- Ability to work on-site as a hands-on leader in the Omaha area & surrounding markets.
- Career growth opportunities within a high-growth, people-first company.
- Competitive salary and performance-based bonus potential.
- Full benefits package medical, dental, vision, life insurance, and 401(k) match.
- A leadership team that empowers and supports you.
We are proud to be an equal opportunity employer and are committed to creating an inclusive environment for all employees.