What are the responsibilities and job description for the ServiceTitan & Operations Support position at Apex Service Partners?
Overview
Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence.
Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day-to-day operational and administrative support for our field and office teams.
This is a hands-on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.
What You’ll Do:
ServiceTitan Support & Systems
- Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
- Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance
- Support user onboarding, account setup, permissions, and basic training
- Assist with system configuration updates and workflow improvements
- Partner with the regional ServiceTitan team to escalate issues and implement enhancements
- Help ensure data accuracy, consistency, and proper system usage
Operations, Dispatch & Admin Support
- Support dispatch and scheduling teams with system questions, workflow issues, and optimization
- Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
- Partner with office teams on day-to-day operational challenges and process improvements
- Provide administrative support such as reporting pulls, data updates, and system audits
- Help maintain standard operating procedures (SOPs) and ensure consistency across locations
- Support basic reporting needs for operators (KPIs, job tracking, performance data)
- Act as a bridge between field teams, office staff, and leadership to improve communication and execution
Market Partnership & Continuous Improvement
- Build strong relationships with GMs, dispatchers, CSRs, and office managers
- Identify opportunities to streamline workflows and improve efficiency
- Support adoption of best practices across ServiceTitan and operations
- Stay current on ServiceTitan functionality and industry best practices
What You’ll Bring:
- 2 years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
- Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
- Strong understanding of dispatching, scheduling, and office workflows
- Ability to manage multiple priorities in a fast-paced environment
- Excellent problem-solving skills with a hands-on, “jump in and help” mindset
- Strong communication skills with a customer-service approach to internal teams
- Highly organized with strong attention to detail
- Comfortable working across systems, teams, and operational challenges
- ServiceTitan Certification is a plus, but not required
Apex Service Partners is an Equal Opportunity Employer
Posted Max Pay Rate
USD $80,000.00/Yr.Posted Min Pay Rate
USD $70,000.00/Yr.Salary : $70,000 - $80,000