Resident Service Coordinator

Resident Service CoordinatorApartment Services, Inc. – Milford Mill/Windsor Mill/Randallstown, MDFull-Time | Travel Between Multiple Properties Required | Customer Service FocusedJob Overview:The Resident Service Coordinator is responsible for overseeing service requests, resident satisfaction, and communication between onsite teams. This role supports Service Supervisors by coordinating, assigning, and following up on repairs while promoting teamwork, efficiency, and a high level of customer service across assigned communities.Key Responsibilities:Review daily service request reports in YardiEnsure service staff meets daily service request goals and responds to requests within 24 hoursReport service-related findings and concerns to managementAssist with resolving resident complaints related to service departments and/or contractorsMaintain open communication between service and leasing teams to promote teamworkReview make-ready boards to ensure deadlines are met; make adjustments and notify leasing and/or maintenance as neededInspect property grounds, buildings, vacant units, amenities, and overall curb appealOrganize, delegate, and oversee service team schedules in collaboration with the Service SupervisorWork with management to assist in overseeing capital improvement projectsInspect make-ready units to ensure they meet company standards and goalsDocument and maintain records of routine and emergency maintenance needsAssist management with obtaining purchase orders (POs) for contractor work and suppliesAssist the Service Supervisor with scheduling contractor repairsCoordinate with onsite teams and residents regarding service request status (parts on order, contractor repairs, replacements, etc.)Update and follow up on non-routine service requests to ensure resident satisfactionMaintain various maintenance-related data and spreadsheetsMaintain security of all property keys; ensure keys are not given to unauthorized individuals, including contractorsMonitor key boxes and key logs daily to ensure all keys are accounted forPerform other related duties as assignedQualifications:Proficient in Microsoft Office or similar softwareExperience with Yardi systems preferredExcellent analytical, problem-solving, and critical-thinking skillsAbility to identify issues and determine appropriate repairsStrong attention to detail with the ability to multitaskExcellent written and verbal communication skillsAbility to prepare routine reports and correspondenceRequirements:High school diploma or equivalent requiredMinimum of 2 years of customer service experienceProperty management experience preferredAbility to travel between multiple communitiesAbility to occasionally lift and/or move up to 25 poundsValid driver’s license requiredUse of a personal vehicle during scheduled shifts is mandatoryReliable contact information (phone number and email address) requiredBenefits Offered:Medical, Dental, and Vision InsuranceFlexible Spending Account (FSA)401(k) with Company MatchLife InsuranceShort- and Long-Term Disability CoverageTransportation AllowanceRental Discount Program (more information available at interview)

Salary : $22