What are the responsibilities and job description for the General Manager position at Any Hour Group?
Location:
We are a private equity backed home services company conducting a nationwide search to hire a General Manager in our geographic footprint (AZ, CA, CO, ID, MI, MN, NM, NV, OR, UT). Relocation to one of these markets will be required as we are growing organically and via M&A activity.
About Us:
Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic General Manager to lead our teams and uphold our mission of excellence.
Job Overview:
The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.
Why Join Us?
- Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
- Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
- Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers
Key Responsibilities:
- Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
- Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
- Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
- Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction
Qualifications:
- Experience: 5 years of management experience in a service-based industry, preferably in home services, construction, or similar fields
- Language: ability to communicate effectively in both English and Spanish is strongly preferred.
- Education: Master of Business Administration in strongly preferred.
- Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
- Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
- Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
- Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
- Pre-employment background check & drug test
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role.