Quality & Product Assurance Manager

The Quality Manager champions a best-in-class Quality Management System and leads company wide initiatives that ensure 100% out-of-box product quality. This role also carries technical and product responsibility for serial instruments, including performance, specifications, compliance, and lifecycle quality.

You Will Serve As The Organization’s Primary Quality Authority, Partnering Across R&D, Production, Customer Support, And Corporate Compliance To Drive Continuous Improvement, Manage Risk, And Strengthen The Quality Culture Including

• Reviewing and enhancing the existing quality process and practice
• implementing, tracking and monitoring quality metrics throughout the organization to ensure it is achieving its goal of 100% out-of-box quality
• Ensuring company wide compliance with ISO 9001 and that all process controls are in place to achieve the highest level of product quality in design, manufacturing and service
  
  

The Quality Manager is also responsible all technical matters related Anton Paar QuantaTec products including:

• Product responsibility for serial instruments (function, specification, quality, costs)
• Project responsibility during product development projects and especially serial transition
• Technical responsibility for customer projects
  
  

Primary Responsibilities

Quality Leadership & Culture

• Mentor and develop team members through regular coaching, feedback, and performance guidance
• Lead company wide quality improvement initiatives (Kaizen, Lean, Six Sigma) to elevate product and process performance
• Serve as the primary resource for quality problem identification, resolution, and continuous improvement
• Establish and maintain strong cross-functional partnerships to drive quality and compliance initiatives
• Report quality performance, trends, and losses to leadership
  
  

Quality Management System & Compliance

• Manage the Quality Management System and support corporate audit activities
• Ensure full compliance with ISO 9001 and corporate risk management processes
• Design, implement, and document procedures for process control, testing, inspection, and improvement
• Participate in internal and external quality audits
• Ensure instrument safety and compliance with evolving norms and standards
  
  

Metrics, Analytics & Continuous Improvement

• Implement and monitor quality metrics to achieve 100% out-of-box quality
• Establish best-practice metrics including process capability, control charts, and measurement system quality
• Develop statistical data collection and analysis systems to predict and improve product quality trends
• Prepare and present product and process quality reports
• Lead root cause analysis and corrective action initiatives
• Identify and lead initiatives that drive quality improvement and cost reduction
  
  

Product & Technical Responsibility

• Hold product responsibility for serial instruments (function, specifications, quality, costs)
• Lead quality involvement during development projects and serial transition
• Provide technical leadership for customer projects and technical change approvals
• Maintain responsibility for instrument-specific technical and quality specifications
• Lead systematic error analysis and solution development to maintain product and process quality
• Monitor production costs and drive cross-functional improvement projects
  
  

Cross-Functional Collaboration

• Act as the key link between Development, Production, and Customer Support
• Support concurrent engineering and represent Quality in product development
• Oversee quality activities during R&D transition to manufacturing
• Train Customer Support, Repair, Assembly, QA, and other teams as needed
• Assist Incoming QA Inspectors and Assembly Technicians in problem solving
  
  

Operational Execution

• Schedule and assign quality assurance work and follow up on results
• Manage company quality control training and education programs
• Support corporate compliance and risk management processes
• Travel domestically and internationally up to 10%
  
  

Education And Experience

• Bachelor’s Degree in a technical discipline
• 5-7 years of practical experience in quality management and / or quality assurance; preferably in a highly standardized environment such as manufacturing, automotive, aerospace or medical devices
• Past experience managing a certified QMS (i.e., ISO 9001:2015)
• Needs to have a strong understanding and experience with quality principles, tools and respective methodologies (i.e., Root Cause Analysis, Lean / Lean Six Sigma, Continuous Improvement, etc.), and be a change agent
• Must have strong business acumen and excellent written and verbal communication skills
  
  

Preferred Skills

• Master’s Degree
• SAP experience
• Experience with scientific instrumentation
  
  

Competencies

The Quality Manager uses a variety of technical skills, industry knowledge and soft skills including:

• Commitment & Initiative:
• Leads according to the principles, vision and values of the organization
• Shows strong support and enthusiasm in their work assignments
• Launches projects timely, balances workloads and distributes work efficiently
• Communication & Emotional Intelligence:
• Provides clear instruction to employees, explains how product or process works, and is available to answer any questions that may arise
• Ability to get a point across, create a compelling presentation and get buy-in for ideas
• Inspires others to achieve better results and demonstrate emotional intelligence
• Collaboration & Teambuilding
• Works well with others on internal and external teams through interpersonal skills
• Creates cross-functional teams that utilize the highest skill levels and provide developmental opportunities
• Build rapport with other departments, build alliances and negotiates effectively
• Critical Thinking & Problem Solving:
• Approaches problem solving logically, researches options, avoids biases and focuses on meaningful data to draw the right conclusions even under pressure
• Effectively identifies challenging or complex issues, evaluates options, and resolves in the best interest of the organization
• Performs analysis to assess the needs of the department and creates a plan to meet the requirements
• Department Accountability & Capacity:
• Takes responsibility for all work activities and personal actions, follows through on commitments, and acknowledges and learns from mistakes
• Can fully explain job duties and projects for all direct staff and redistributes work effectively
• Can fully explain the scope, utilization, efficiency and value-added tasks of each employee
• Employee Management & Development:
• Demonstrates the ability to manage, lead and enable others
• Helps employees progress in their career by mentoring on a consistent basis
• Continuously clarifies responsibilities, priorities and expectations that align with company goals
• Goal Development & Execution:
• Identifies measurable opportunities for department and staff to improve
• Creates opportunities to stretch staff out of their comfort zone
• Puts into effect of a plan, order, or course of action with a certain degree of immediacy or urgency and does not hesitate or delay moving forward
• Integrity & Financial Acumen:
• Behaves honorably and ethically, is truthful and can be trusted
• Understands and monitors the financial aspects including wages, allocations and expenses within area of responsibility
• Uses sound judgement in decision making regarding financial matters
• Quality & Innovation:
• Works to the highest of quality standards by anticipating problems, testing and checking their work, and pays close attention to detail
• Continuously looks for way to improve quality within their department and offers suggestions to others areas
• Creates new and better ways for the organization to be successful while adapting to change and engaging in continuous learning to promote the growth of the individual and the organization.
• Time Management & Dependability
• Ability to achieve desired results within given time frames and decide between conflicting priorities
• Shows up to work on time and is fully utilized and accounted for during work hours
• Is relied upon and available when additional time and effort is required
  
  

Physical Requirements & Working Conditions

While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds.

Position requires the ability to obtain a Passport for international travel.

In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated.

Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.