What are the responsibilities and job description for the Customer Success Manager position at Anson McCade?
Customer Success Manager (x2) - SAAS Learning Platform
đź“Ť New York, USA
đź’° Base salary: $105,000
🎯 Variable: $42,000
The Opportunity
We’re hiring two commercially driven Customer Success Managers to join a fast-growing team. This is a revenue-focused CS role, where success is defined by your ability to drive expansion, grow accounts, and own commercial outcomes — not just maintain relationships.
You’ll partner with a portfolio of strategic customers to unlock value, drive adoption, and identify growth opportunities across a leading data and AI learning platform.
What You’ll Be Doing
- Own and grow a portfolio of ~30 accounts with a $3.5M revenue target
- Drive land-and-expand strategies, identifying upsell and cross-sell opportunities
- Build strong stakeholder relationships across enterprise and mid-market customers
- Act as a commercial partner, not just a support function
- Leverage data and insights to guide customer strategy and decision-making
- Collaborate across global teams (US, London, Australia)
What We’re Looking For
- 3–7 years experience in Customer Success
- Strong commercial track record in revenue ownership and account growth
- Proven success in:
- Upselling and cross-selling
- Account expansion strategies
- Managing enterprise or upscale accounts
- Experience within AI, EdTech, or modern SaaS environments strongly preferred
- Tech-savvy and data-driven approach to customer engagement
- Backgrounds in traditional industries (e.g. legacy tech, supply chain) are less aligned
Why Join
- Be part of a high-growth data & AI learning platform
- Join a commercially driven CS function with real revenue ownership
- Work in a modern, product-led SaaS environment
- Opportunity to make a direct impact in a scaling global team
Please apply below or reach out for more details!
Salary : $105,000