What are the responsibilities and job description for the Customer Success Manager position at enigmaio?
The Opportunity
At Enigma, we believe that the future of the small business economy is driven by data. Enigma provides the most comprehensive data about the identity and financial health of nearly every small business in the country. Our customers use our unique product to make smarter credit-related decisions and to better serve their small business customers. As we continue to scale our customer base, we are seeking a senior Customer Success Manager with strong client-facing experience and an analytical mindset to drive successful outcomes with our key customer accounts.
What You'll Do
As a Customer Success Manager, you will own customer relationships, guide strategic initiatives, and drive business outcomes. You'll partner closely with Product, Sales, and Engineering teams to ensure Enigma delivers constant and unmatched value to our customers.
We Are Looking for Someone Who
- Owns the ultimate success of their accounts, both retention and expansion opportunities
- Develops trusted advisor relationships with C-suite stakeholders and applies structured problem-solving frameworks to identify high-impact opportunities
- Designs and executes customer success plans, leads complex implementations, and guides customers on embedding Enigma data into their workflows
- Partners cross-functionally to gather customer feedback and inform product roadmap and go-to-market strategy
What Makes This Role Exciting?
- Impact and Ownership: Your work will directly influence how our customers grow their businesses and how Enigma scales
- Strategic Reach: Solve complex business problems for industry-leading financial services companies, payment processors, and B2B SaaS companies
- Market-Changing Technology: Enigma's unified business identity graph is transforming how companies prospect, onboard, and manage risk
Our Ideal Candidate
- Has 3-4 years of experience at a top-tier consulting firm or financial services company
- Is adept at managing complex client engagements and driving measurable outcomes
- Has strong analytical and problem-solving skills with the ability to structure ambiguous problems, develop strategies and orchestrate the execution of them
- Is familiar with Python and SQL and can analyze data in a business context
- Excellent written and verbal and has experience presenting to C-level executives
- Has experience navigating complex organizational structures and building relationships across all levels
- Is driven by customer empathy, analytical rigor, and strategic thinking
Bonus Points If You
- Have experience in financial services, fintech, payments, or data/SaaS industries
- Have prior exposure to data products, APIs, business intelligence tools, or machine learning concepts
- Hold a technical degree (Engineering, Mathematics, Statistics, Computer Science) or MBA
About Us
At Enigma, we’re building the single, most reliable source of data on businesses to power the future of financial services. By engineering better data from hundreds of public and third-party sources, we aim to tell the complete story of every business, so that companies of every size can access the financial services they need to grow and thrive.
Our core values – generosity, curiosity, ingenuity, & drive – guide everything we do, from how we make our most important product decisions to how we work with and support one another on a daily basis. We’re a team of curious, driven individuals with diverse backgrounds and skills, but we’re all passionate about engineering deeper understanding through data—together. If this resonates, we would love to hear from you!
We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
Salary Range: $150,000-$175,000
A note on salary ranges: we pride ourselves on paying competitively for our size and industry. Salary is one piece of a total Enigma compensation package that includes additional benefits and opportunities. All of our compensation packages include equity because we believe 100% of Enigma employees should have the option to purchase ownership in the company and benefit from the value we’re creating together.
Salary : $150,000 - $175,000