Billing Assiistant

This position is primarily responsible for providing administrative assistance to the business office of Annapolis Internal Medicine, LLC. (“AIM”) by performing the following duties within the billing department:

• Collecting, posting and managing account payments.
• Submitting claims and following up with insurance companies.
• Identifies and resolves billing complaints by patients.
• Provides support and answers billing related questions from the various other departments.
• Tracks delinquent accounts and performs actions including contacting patients by phone, mail or through our patient portal.
• Provides assistance in covering the check-out desk as well as the walk-in clinic as needed.
• Verifying insurance eligibility through various insurance websites.
• Balance cash and manages current/prior deposit batches
• Manage unpostables
• Review claims worklist, correcting and resubmitting claims (training for this will beginning about six months after start of job)
• Review zero pay claims
• Enter TCM, PT/INR and Home Health claims.
• Monitor private task bucket in Athena to take care of any messages, issues, items that have been sent directly to us by the patient or a co-worker.
• Enter medical record charges
• Download and Submit Athena and non-Athena remittances (also review missing remittances)
• Enter lab charges
• Check for attachment error queues
• Patient and insurance refunds

To perform the job successfully, an individual should demonstrate the following

competencies:

• Problem solving-identifies and resolves problems in a timely manner.
• Customer Service-manages difficult and/or emotional patient situations; responds promptly to their needs, meets commitments, remains respectful and responds to requests for service and assistance.
• Written communication-writes and/or types clearly and informatively.
• Oral communication-speaks clearly and in a positive manner. Listens and gets clear clarification; responds well to questions.
• Diversity-shows respect and sensitivity for cultural differences.
• Organizational support-follows policies and procedures, completes administrative tasks correctly and on time and supports our organizations goals and values.
• Professionalism-approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.
• Dependability-follows instructions, responds to managements direction, takes responsibility for own actions; consistently at work and on time.
• Adaptability-adapts to changes in the work environment.
• Quality-demonstrates accuracy and thoroughness.
• Confidentiality-demonstrates knowledge and understanding of patient privacy rights and adheres to HIPAA policy.
• Physical ability-this job requires sitting for long periods of time. Bending, lifting (typically no more than 15lbs) moderate amount of typing on a keyboard, staring/reading from a computer monitor for an extended amount of time per day.