What are the responsibilities and job description for the Customer Service Representative position at Angleton Veterinary Clinic?
- Greet clients, answer phone calls and respond to email inquiries
- Schedule appointments and setup new clients and patients; monitor daily schedule and flow
- Able to convert cold calls and warm leads into new client visits
- Responsible for payment processing and ensuring accurate client medical records
- Exhibit attentiveness, patience and compassion while working with clients and patients in various emotional states
- Assist in cleaning the clinic, which includes ensuring the reception area is stocked, clean and welcoming
Qualifications
- Minimum of High School Diploma or equivalent required
- At least one year of experience in a client service role required
- Prior experience in veterinary practice preferred
- Working knowledge of standard industry terminology and pet care products
- Demonstrate critical-thinking and problem-solving skills
- Highly motivated, with a passion for animals and providing great customer service
- Demonstrated commitment to ethics and integrity
- Strong interpersonal, written, and verbal communication skills
- Team player with the ability to work independently to meet deadlines, goals and objectives
- Strong organization, time management, and attention to detail
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $12 - $15