What are the responsibilities and job description for the Strategic Account Manager - AI Decision Intelligence Platform position at Andiamo?
Strategic Account Manager — Public Sector
Overview
We’re seeking a dynamic and experienced Strategic Account Manager to lead post-sales success across high-impact Federal and Public Sector programs. This role is central to ensuring our government clients extract maximum value from advanced AI and analytics solutions that enhance mission readiness, decision-making, and operational capabilities.
The ideal candidate thrives at the intersection of technology, strategy, and relationship management — someone who can navigate complex Federal environments, foster executive trust, and deliver measurable outcomes that drive renewal and growth.
What You’ll Do
Account Ownership & Retention
Required Qualifications
This position plays a critical role in shaping how government agencies leverage next-generation AI and analytics to improve mission outcomes. You’ll be part of a team that combines technology innovation with real-world impact — helping agencies make faster, smarter, and more informed decisions that protect and empower communities.
Equal Opportunity
We are proud to be an equal opportunity employer. We value diversity in backgrounds, perspectives, and experiences, and are committed to fostering an inclusive and supportive environment where everyone can thrive.
About Andiamo
Andiamo is a globally recognized staffing and consulting firm specializing in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Amazon, Bloomberg, Palantir, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com
Overview
We’re seeking a dynamic and experienced Strategic Account Manager to lead post-sales success across high-impact Federal and Public Sector programs. This role is central to ensuring our government clients extract maximum value from advanced AI and analytics solutions that enhance mission readiness, decision-making, and operational capabilities.
The ideal candidate thrives at the intersection of technology, strategy, and relationship management — someone who can navigate complex Federal environments, foster executive trust, and deliver measurable outcomes that drive renewal and growth.
What You’ll Do
Account Ownership & Retention
- Take full ownership of key government accounts post-sale, managing everything from onboarding to renewals and expansions.
- Drive 100% customer retention and zero churn by ensuring measurable value realization, satisfaction, and long-term alignment with client objectives.
- Lead commercial discussions around funding strategy, pricing structures, and contract renewals with precision and professionalism.
- Develop tailored account strategies in partnership with Sales and Delivery teams to ensure customer success, adoption, and expansion.
- Proactively identify and execute growth opportunities within your portfolio, translating client needs into sustainable partnerships.
- Build trusted, multi-level relationships with stakeholders across agencies — from analysts to senior decision-makers and contracting officers.
- Serve as a consultative partner, offering insight into emerging trends in AI, analytics, and mission readiness initiatives.
- Ensure broad adoption of the platform across programs by helping clients translate analytics capabilities into real-world operational impact.
- Conduct regular Executive Business Reviews (EBRs) to showcase performance metrics, alignment with mission outcomes, and ROI.
- Act as the voice of the customer internally — advocating for client priorities across Product, Engineering, and Delivery teams to influence roadmap decisions.
Required Qualifications
- 8–10 years of experience in Strategic Account Management, Customer Success, or Federal Sales within the technology or analytics domain.
- Proven ability to deliver near-perfect retention and renewal rates across large, high-value Federal accounts.
- Strong background managing complex Federal/DoD contracts and navigating procurement, funding, and compliance processes.
- Exceptional communication and executive presence, capable of engaging confidently with senior government officials and C-suite leaders.
- Strategic thinker with a consultative approach to solving client challenges and aligning solutions to mission needs.
- Solid understanding of the enterprise technology ecosystem, particularly in AI/ML, advanced data analytics, or business intelligence.
- Experience supporting Department of Defense, Intelligence, or Federal Civilian agencies in logistics, sustainment, or readiness operations.
- Established professional network within the DoD or Intelligence Community contracting and acquisition landscape.
- Hands-on experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot).
- Active U.S. government security clearance.
- Bachelor’s degree in Business, Management, or a related field.
This position plays a critical role in shaping how government agencies leverage next-generation AI and analytics to improve mission outcomes. You’ll be part of a team that combines technology innovation with real-world impact — helping agencies make faster, smarter, and more informed decisions that protect and empower communities.
Equal Opportunity
We are proud to be an equal opportunity employer. We value diversity in backgrounds, perspectives, and experiences, and are committed to fostering an inclusive and supportive environment where everyone can thrive.
About Andiamo
Andiamo is a globally recognized staffing and consulting firm specializing in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Amazon, Bloomberg, Palantir, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com