Student Services Coordinator

Job Summary   

The core purpose of this role is to foster a supportive and engaging environment that helps maximize student retention, provide critical student support services, and build lasting student services relationships in the classroom. Performance is measured by the ability to help manage and reduce the drop rate while demonstrating the leadership needed to meet the campus’s attrition goals.

Key Responsibilities 

• Assist students with scheduling issues

• Monitor student attendance daily.  Promote timely attendance.  Motivate students to attend classes regularly and to remain in school.  When necessary, refer students to an outside agency for assistance.  Document this activity properly.

• Prepare attendance advising forms.

• Direct tutorial efforts.

• Direct and advise student organizations.

• Create a calendar of events for student activities. 

• Conduct student surveys, as required.  Provide summary report to DOE.

• Create a monthly drop analysis – report monthly on retention at faculty meetings to include, but not limited to: attrition trends, drops by program, drops by instructor, and other trending indicators.

• Participate in advisory board meetings.

• Develop and implement incentive programs to promote academic achievement and perfect attendance.  Create and distribute honor roll/dean’s list/perfect attendance certificates.

• Maintain a student services stopping station.

• Other duties as assigned.

Experience and Education Required 

• Must have the ability to foster productive relationships with students, faculty, staff, and the surrounding community and possess excellent managerial, communication, and interpersonal skills.

• Strong oral and written communication skills

•  Exceptional social interaction skills, intelligence and integrity

•  Proficient in planning and scheduling

•  Ability to work with a wide range of constituencies in a diverse community

•  Professional in all aspects of the position including appearance, demeanor, and attitude

• Technically proficient in computer research, database management and Google Workspace/Microsoft Office

•  Experience in networking and community-based outreach

•  Ability to prioritize, multitask, perform well under pressure and meet deadlines

•  Customer service experience

• Associate degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

Experience and Education Preferred

•  Bachelor’s degree from an academic institution accredited by an accrediting agency that is recognized by the U.S. Department of Education

•  Community outreach experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  

Work Environment  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is usually not exposed to weather conditions.  The noise level in the work environment is usually moderate. 

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. 

I have read and understand the above job description.  I further understand that this is not an all-inclusive list and does not constitute a contract.  My employment remains at will as with all employees of Ancora Education.