What are the responsibilities and job description for the Field Support Specialist, Fleet Response position at An Autonomous Mobility Company?
HireArt is helping an on-demand, autonomous ride-hailing company hire Field Support Specialists, Fleet Response.In this role, you will always ensure safety, support vehicle recovery efforts in-field, communicate through radio and mobile applications, and represent the company brand as an ambassador to the riding public at high-traffic customer locations.We're looking for tech-savvy, customer-centric team players who are detail-oriented, have great hand-eye coordination, are focused, and believe in doing whatever it takes to safely accomplish the mission.Shifts available Sunday - Tuesday, 3:30PM-2:00AMAs a Fleet Support Specialist, you'll:Work in-field within a fast-paced customer-facing environment.Drive auxiliary vehicles (non-autonomous) from base to the pick up/drop off (PUDO) sites. Use a hand-held input device to operate robots.Execute terminal commands to flash firmware on hardware components.Assist with testing and data collection to evolve processes and tools to support observed customer needs.Collaborate with cross-functional teams to provide live assistance to RiderOps and escalate issues to be further investigated.Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions.Uphold a safety-centric, inclusive, and open-communication culture.
Salary : $28
