Mobile Service Technician - Desktop Support

Desktop Support Specialist - Mobile Specialist

Location: Crossroads Juvenile Detention Center 17 Bristol Street Brooklyn, NY 11212

Work Schedule:

Sunday, Monday, Tuesday, Wed, Thursday starts from 8:00 am - 4:00 pm (Tech1)

Tuesday, Wednesday, Thursday, Friday, Sat starts from 2:00 pm- 10:00 pm (Tech2)

Any of these certification is must (need certification copy)

A , MCP or MCSE

Role Summary (IT Support – Tier II)

• Fix technical issues related to computers, software, mobile devices, and video systems
• Set up and install laptops, desktops, printers, phones, tablets, and other devices
• Escalate complex problems to senior technicians when needed
• Learn and support company-used hardware and software
• Maintain inventory of IT equipment and software
• Help test and suggest new technologies
• Apply security updates to keep systems safe
• Train users on basic technical usage when required
• Support team members with IT-related issues
• Coordinate repairs with external vendors
• Handle system moves (install/uninstall, pack/unpack equipment)
• Dispose of old IT equipment as per company policy
• Respond to IT support calls and emails
• Troubleshoot issues using remote tools
• Use service desk tools to track and update tickets
• Support video calls and meeting setups (projectors, conferencing tools)

Additional Requirements

• Ability to lift equipment up to 50 lbs
• Flexible to work in shifts (24/7 support if needed)

Required Skills & Experience

• Knowledge of:
• Windows 10, Microsoft Office (Outlook, Project, Visio, Edge)
• Printers and computer hardware
• Experience with:
• MS Surface tablets, Android phones
• Remote support tools (like Bomgar)
• Networking basics (LAN/WAN)
• Video surveillance systems (Genetec)
• Windows Server (basic knowledge)
• IT certifications preferred (A , MCP, MCSE)