Customer Account Administrator

Title: Customer Account Administrator

Duration: Temp 6 months or longer

Desired pay rate: $26/hr

1st Shift: 9-5pm (Mon-Fri)

Looking for an account rep/CSR. Must have good communication skills, positive attitude and willingness to learn.

Summary

The purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist in day-to-day administrative tasks to enhance operational efficiency, support customer interactions, and ensure effective quote and purchase order administration.

OBJECTIVES

• To provide timely and accurate administrative support to Customer Service department.
• To facilitate smooth communication and documentation flow between internal teams and external customers/vendors.
• To support quoting and purchase order activity with timely processing.
  
  

SCOPE OF WORK

The temporary administrative employee will be responsible for, but not limited to, the following tasks:

CUSTOMER SERVICE SUPPORT

• Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel.
• Maintain and update customer records and databases ensuring accuracy and confidentiality.
• Prepare and distribute customer correspondence, reports, and service documentation as needed.
• Coordinate scheduling of customer meetings, follow-ups, and service appointments.
• Track and report on customer service metrics and escalate issues as required.
  
  

DELIVERABLES

• Accurate and updated customer service records and reports on a weekly basis.
• Organized and complete contract documentation accessible to authorized personnel.
• Timely notifications and reminders regarding contract milestones.
• Daily logs of customer interactions and administrative activities performed.
  
  

Qualifications

• Proven experience in administrative roles, preferably supporting Customer Service.
• Proficient in MS Office Suite (Word, Excel, Outlook) and contract management software (if applicable).
• Strong organizational, communication, and multitasking skills.
• Detail-oriented.
• High school diploma or equivalent.
• 1-2 years of administrative experience