Senior Recruitment Manager - Client Services

About Us:

Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

We are currently hiring a Senior Manager- Client Services to support our client in the Aviation industry.

The Role:

The Senior Manager-Client Services is accountable for operational delivery, budget management, internal relationship management and leadership of a large team that would typically be comprised of multiple operational Delivery (recruitment / sourcing) teams. Drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets.

They will create the people strategy for their portfolio and drive the achievement of client fulfilment strategy and all contractually agreed sourcing-led performance measures. Working as a trusted partner with Client Partnering leadership team, they will act as a point of contact and escalation point for senior internal/external stakeholders, where required.

This is a hybrid role working 3-5 days onsite at the client’s office in Atlanta, Georgia.

What you will do: (Key Accountabilities) :

People

• Leading, coaching, and developing a combined recruiting and sourcing team with a clear focus on tangible outcomes, talent development and provision of destination career pathways
• Ensuring cascade of functional objectives, goals, strategic and commercial updates to the team.
• Conducting Team 121's, Coaching and Development Sessions and skip level meeting as required.
• Lead account team meetings & engagement activity as appropriate. Input into and conduct Talent Review Meetings each Quarter with a focus on talent development and mobility across broader portfolio & function
• Leading the performance management process outcome setting, mid-year and end of year reviews across the team / account. Continued focus on ensuring delivery against agreed outputs and development plans in place.

Delivery, Performance, Commercial and Finance

• Deliver fulfilment plan. Understand business demand and outlook and manage resources and team structure in line with approved service delivery locations and broader AMS location strategy. Activity includes reviews of account structures ensuring they're in line with budget and executing location strategy moves as required
• Execute and embed key changes driven by Strategy team relating to innovation, Continuous improvement, transformation, or changes to ways of working across client account or portfolio
• Review health of an account. Including people capability, KPI, SLA, Holiday, Sickness, Stakeholder Analyses, Location strategy, Customer Experience, People Engagement -development of a CI roadmap to share with strategy colleagues
• Through others, lead and drive the team to ensure that productivity, account profitability and customer satisfaction are delivered in line with agreed commercials
• Develop targets, budgets, and SLAs (e.g., around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction) with support of COD /functional management and lead the team to deliver against them
• Validate all management reporting and monitor performance against Key Performance Indicators (quantitative and qualitative) and review forecasts to identify trends and issues and use data led insights to influence account strategy
• Have a solutions mindset to issue resolution, supporting Managers and Team Leaders to take accountability and resolve relevant business challenges as appropriate. In partnership with Client Partnering and Business Operations, own governance, and adherence to agreed operating principles across solution with RAID log etc
• Alongside the client partnering team manage scope, governance, and compliance of the contract through team activity; identify and tackle scope creep
• Work in Partnership with the Sourcing COE to review Sourcing tools and utilisation, (including LinkedIn, Extensions, STK / AMS One adoption). Optimize Tech Stack and partner with Sourcing COE & Client Sourcing Strategy to ensure optimum tools and technology are deployed
• Understand broader AMS Sourcing Enablement & Client Strategy and deploy across client portfolio

What you will bring: :

• Demonstrated deep expertise in Talent Acquisition, with the ability to translate hiring strategies into measurable business outcomes
• Proven experience building, developing, and leading high-performing teams with strong data governance and accountability
• Advanced ability to analyze, interpret, and articulate data insights to inform decision-making and drive outcomes
• Demonstrated success leading continuous improvement initiatives that enhance TA effectiveness and operational performance
• Strong project management skills, with the ability to lead complex initiatives from planning through delivery
• Ability to elevate Talent Acquisition through data-led decision-making, process optimization, and stakeholder alignment

Behavioral Skills

• Effective Communication – Proficiency level 4
• Stakeholder Partnering - Proficiency level 4
• Commercial Awareness - Proficiency level 4
• People Performance Management - Proficiency level 4
• Strategic Thinking - Proficiency level 4
• Drives Continuous Improvement - Proficiency level 4
• Enterprise Leadership - Proficiency level 3
• Issue Resolution - Proficiency level 4
• Risk Analysis and Mitigation - Proficiency level 4
• Follows Processes and Guidelines - Proficiency level 4

Technical Skills

• Change Management - Proficiency level 4
• Budget Management - Proficiency level 3
• Recruitment Technology Literacy – End User - Proficiency level 3

Other:

What you’ll get in return:

Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

What we offer:

AMS offers you career opportunities in every direction you want to explore. We want to help you achieve whatever it is you aspire to – and we’ll give you the flexibility to allow you to give just as much attention to what’s important to you outside of work.

• Full training and support Stretching, challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working – home/hybrid/in-office working available
• A competitive reward and benefits package
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
• Employee Resource Groups, including LGBTQ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at talentacquisition.generalenquiries@weareams.com