What are the responsibilities and job description for the Senior Manager - Client Services position at Infosys?
Senior Director - New Business Sales in Industrial Manufacturing, Automobile and Aerospace/Defense
Senior Manager – Client Services
Remote within USA - Work from anywhere Business Travel is required.
Infosys BPM is seeking to hire a Senior Director of New Business Sales to manage and expand the Infosys footprint across new client accounts in the Industrial Manufacturing, Automobile and
Aerospace/Defense domain. The Senior Director is responsible for opening new accounts for Infosys BPM. This role’s expectation is to utilize existing network of contacts to open doors along with cross selling BPM services to Infosys existing IT client base.
Role Description
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Work Model
This role is a remote role within the US, with the option to work from home or local office when not at a client site. This role requires business travel to be onsite at the client’s office, as necessary.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Senior Manager – Client Services
Remote within USA - Work from anywhere Business Travel is required.
Infosys BPM is seeking to hire a Senior Director of New Business Sales to manage and expand the Infosys footprint across new client accounts in the Industrial Manufacturing, Automobile and
Aerospace/Defense domain. The Senior Director is responsible for opening new accounts for Infosys BPM. This role’s expectation is to utilize existing network of contacts to open doors along with cross selling BPM services to Infosys existing IT client base.
Role Description
- Hunter role with expectation to utilize existing contacts to introduce Infosys BPM to new logos.
- Business development: manage build a project portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
- Commercial negotiations: Should understand commercial models and understand art of commercial negotiation.
- Create a sales strategy with a list of must have accounts from a Target Account List
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- 14 years of experience related to job description
- If a master’s degree has been completed, then a minimum of 11 years’ experience related to the job description is required
- Track record as a Hunter with the ability to bring new contacts and new logos with extensive connections within the domain.
- Knowledge of Industrial Manufacturing, Automobile, and Aerospace/Defense industry trends and insights would be useful.
- Good understanding of industry specific business issues and drivers in BPO outsourcing space
- Global Delivery Model experience. Can be based anywhere within USA and business travel required.
- Significant new business development and similar large deal experience.
- Ability to utilize extensive contact list to being in new logo business.
- Track record of interacting and building relationships with CXO level client contact.
- Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
- Hands-on experience with proposal creation and leading proposal presentations.
- Ability to collaborate with internal cross functional teams for support.
- Strong leadership, interpersonal, communication and presentation skills.
- Wide variety of BPO, Management Consulting and Business Consulting engagement experience.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Work Model
This role is a remote role within the US, with the option to work from home or local office when not at a client site. This role requires business travel to be onsite at the client’s office, as necessary.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.