What are the responsibilities and job description for the Dispatcher - HVAC/R position at AMS Industries, Inc.?
AMS Industries, Inc. is a MEP contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.
Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Dispatcher must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.
Responsibilities:
- Dispatch HVAC/R technicians to service appointments.
- Engage technicians to ensure performance is optimized.
- Daily Invoicing
- Lead and motivate the technicians to achieve goals.
- Schedule customer appointments and ensure arrival within scheduled windows.
- Create and forecast a schedule to ensure we meet all customer needs.
- Cross-train job duties with fellow employees.
- Provide Administrative Assistance to service team.
Qualifications:
- High School diploma or GED.
- Excellent written and verbal communication skills.
- Exceptional organization and leadership skills.
- Experience in data entry (3-5 years).
- Proficiency with Microsoft Office Suite (Excel, Word).
- Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
- Ability to work under pressure and in a high paced work environment.
What we offer:
- Health Insurance and ESOP (Employee owned) package.
- Health Reimbursement Arrangement (HRA) with Medical PPO
- Short Term Disability
- FSA and Dependent Care
- 401K Matching
- Paid Maternity & Paternity Leave
- Generous PTO roll-over policy
- Social events and outings throughout the year
Salary : $41,000 - $49,000