Contract On W2 :: Program Manager (experience with preference in Cards/ Financial Domain)

Position: Program Manager (experience with preference in Cards/ Financial Domain)

Location : Berkeley Heights, NJ (3 Days) and Princeton, NJ(2 Days)

Duration: Contract (Only W2 Contract)

Job Description::

PM (70%)

1. Program Strategy and Planning:

a. Develop and execute program strategies, aligning with business objectives.

b. Conduct market analysis, competitor research, and stakeholder engagement.

2. Team Leadership:

a. Lead and manage cross-functional teams, including program managers, project managers, and technical leads.

b. Foster collaboration, provide coaching, and ensure team members' growth.

3. Program Management:

a. Oversee program lifecycle, from initiation to delivery.

b. Manage program scope, schedule, budget, and quality.

4. Stakeholder Management:

a. Communicate program progress, risks, and issues to stakeholders.

b. Build and maintain relationships with executives, customers, and partners.

5. Risk Management:

a. Identify, assess, and mitigate program risks.

b. Develop and implement contingency plans.

6. Process Improvement:

a. Develop and implement process improvements.

b. Ensure compliance with organizational policies and procedures.

Operational (20%)

• Handle Resource Management

• Ensure Hiring and Onboarding/Offboarding process is streamlined

• Resolve conflicts

Delivery and Senior Leadership (10%)

• Be a candid representation to Delivery organization and jointly represent escalation from clients

• Work in parallel with the Project Managers and ensure that the Client expectations are met

• Leading Steer Co Meetings and preparing material for presentations

Details on Roles and Responsibilities

• Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project

• Responsible for tracking project status, progress, KPIs

• Continuous monitoring of Program Status and follow-up with the respective leads on the status

• Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle

• Create Project Charters, Project Plans

• Resource Management

• Support and Create reports for the Delivery Leads

• Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management

• Produce high-quality outcomes by maintaining transparency across the project

• Understanding customer accounts and identifying untapped opportunities

• Follow-up clients Communications, leadership meetings

• Facilitate group collaboration for alignment/ informed decision-making

• Involved in budgeting procedures

• Develop and maintain Delivery forecast and pipeline.

• Record and track Delivery metrics, Stakeholder meeting

• Manage the Customer Expectations and be attentive to detail

• Responsible for providing ongoing project level governance throughput the project execution

• Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition

• Must adhere to Mphasis/Client project management practices and governance requirements

• Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks

• Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment

• Oversee Change Management

• Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO

• Work with operations (hiring, HR others ) to ensure smooth resource ramp-up as per client needs

• Establish PMO structure to monitor and govern our deliverables for client.

• Manage/ Control the Risks; Handle Reporting/Metrics

Minimum requirements to this position

• 12 - 16 years of overall IT experience with preference in Cards/ Financial Domain

• Strong Leadership skills with knowledge of project management

• Excellent Time Management and Financial Management

• Exceptional interpersonal skills

• Ability to plan in a rapidly changing environment and provide guidance as required

• Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles

• Excellent verbal and written communication skills to communicate complex issues to multiple audience

• Communicate timelines and expectations to Technical and Business Staff

• Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc

• Certification in program management (e.g., PMP, PgMP) preferred.