What are the responsibilities and job description for the Application Support Engineer [DevOps, SRE, AWS] position at Ampstek?
Role: Application Support Engineer [DevOps, SRE, AWS]
Location : Jersey City, NJ(5 days Onsite)
Job Type: Contract
Experience Level - 8 Years
Key responsibilities:
· Provide operational support in a 24/7 team environment, primarily covering the Easter Standard Time [EST] shift. Candidates must demonstrate flexibility to work other time zones and shifts when needed, including weekends or non-standard hours, to ensure continuous team coverage. While we value empathy for work-life balance, adaptability and responsiveness during peak demand and critical incidents are essential.
· Incident management, change management and release management for production and lower environments.
· Collaborate closely with cross-functional teams and clients across US and international time zones.
· Perform hands-on troubleshooting , monitoring and technology support for payments platform.
· Write scripts, queries and automation – Unix, database (RDS, Postgres, Oracle), Terraform, AWS.
· Support centralized, co-located team operations in Jersey City.
· Assist in onboarding new technologies and integrating anomaly detection platforms.
· Participate in regular, in-person interviews, team reviews, and probation evaluation exercise.
Must have criteria:
· Experience: Minimum 7-8 years in the technology domain, ideally in financial services or payment systems.
· DevOps & SRE: Strong hands-on ability, deep understanding of release, incident and Change management.
Technical skills:
o Advanced AWS experience (Certification is a plus), hands-on with RDS, Postgre, Oracle.
o Proficient in Terraform and HashiCorp toolsets.
o Strong Unix/Database scripting ability.
· Operational Flexibility: Willing and able to support round-the-clock operations, including weekends and overnight shifts as needed.
· Communication & Attitude: Outstanding verbal and written communication, resilient and pro-active under pressure, positive team player.
· Location: Willingness to work onsite five days a week in Jersey City.
Nice to have skills:
· Experience with Anomaly detection, AI integrations, or Machine learning.
· Knowledge of blockchain platforms or related technologies.
· Exposure to financial compliance norms and multi region client engagements.
· Prior work in payments or relevant fintech environments
Thanks
Rakesh Pathak | Senior Technical Recruiter
Phone: 609-360-2642
Rakesh.pathak@ampstek.com| www.ampstek.com
https://www.linkedin.com/in/rakesh-kumar-pathak-00b039167/