What are the responsibilities and job description for the CS Engineer - Pace Specialist Trainer position at Ampcus, Inc?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: CS Engineer - Pace Specialist Trainer
Location(s): Cary, NC
(Remote)
Role Overview
This is a newly created role supporting upcoming IT infrastructure changes across the organization. The CS Engineer - PACE Specialist Trainer will serve as a subject-matter expert (SME) for the PACE platform, training Customer Service Engineers (CSEs) on new software used to document work, track parts consumption, and record service activities.
This role is well suited for an ambitious technical professional seeking career growth into a Customer Service Engineer or broader technical services role.
Key Responsibilities
PACE Specialist / Trainer Responsibilities
- Become a subject-matter expert in the PACE software platform.
- Deliver instructor-led training sessions to Customer Service Engineers across assigned regions.
- Conduct approximately 15-20 training sessions, each 2 days in duration, as part of a broader rollout (~100 sessions total).
- Support peer engineers during the software launch and adoption phase.
- Participate in the hyper-care phase following full software launch (30-90 days), providing hands-on support and issue resolution.
- Serve as a technical and process resource for peers during transition.
Upon successful completion of the hyper-care phase, candidates may be considered for transition into a Customer Service Engineer role, preferably within their local region.
Customer Service Engineer responsibilities include:
- Installation, service, maintenance, and modification of diagnostic imaging equipment at customer sites.
- Field-based, customer-facing technical support.
- Supporting a range of imaging systems.
- Acting as the primary technical representative to customers.
- Flexibility to work varied shifts, including overtime, as business needs require (advance notice provided).
- Reporting to the Regional Service Manager at organization's Medical Solutions.
- Associate degree, college coursework, or military experience in a related technical field.
- Strong technical and/or electrical background.
- Foundation-level technical education or equivalent hands-on technical training.
- Open to:
- Entry-level candidates with formal technical training.
- Military veterans transitioning to civilian technical roles
- Biomedical, medical technology, or imaging service experience.
- Experience working in hospital or clinical environments.
- Imaging service experience (military or private sector)
- Strong customer communication skills; ability to interact directly with clients.
- Technical aptitude with software platforms and troubleshooting.
- Ability to diagnose, repair, and resolve technical equipment issues.
- Team-oriented mindset with strong cross-functional collaboration.
- Ability to lead and facilitate training sessions for peer groups.
Work Schedule
- Year 1: Standard business hours (8:00 AM - 5:00 PM).
- Post-conversion: Shift may change to later hours; shift differentials may apply
- Travel required to designated locations to deliver training sessions.
- Travel frequency aligned with training schedule and regional needs.
- Northeast: Philadelphia, PA
- Southeast: Atlanta, GA
- Central: Chicago, IL
- Midwest: Dallas, TX
- West: Denver, CO
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.