Administrative Assistant

Title: Administrative Assistant 2

Location: Springfield, MA

Duration: 3 months Contract

Job Summary

:Provide administrative support to Law Department staff. Maintain calendar activity, make travel arrangements and schedule appointments/meetings. Complete expense reconciliation reports. Address mail and may respond to routine requests or forward mail to others in company more appropriate to take action. Provide back up to other administrative support professionals within department as needed

.Role Characteristics

• :Performs a variety of duties requiring administrative skill
• sFollows general instructions or procedure
• sLimited authority to make decisions that go beyond established expectations and guideline
• sApplies knowledge to handle many problems independently but seeks guidance in highly complex situation
• sDemonstrates and applies proficiency in PC skill
• sTypically, has at least 3-5 yrs of related experienc

eHigh Level Job Responsibilities

• :Calendar management: set up meeting
• sPrepare and submit expense
• sPlan and schedule travel arrangements and submit associates travel expense reporting requirement
• sCompose and maintain documents, presentations and routine reports with input from manage
• rRespond to inquiries (both written and verbal) as neede
• dAble to prioritize wor
• kProvide back up to other administrative support professionals within department as neede

dSkills/Competencies

• :Technology Skill: Ability to understand and apply technology. Demonstrates proficiency in word processing, calendar management, Microsoft Office applications, document creation, and MassMutual applications and equipment
• .Adaptability: Respond resourcefully, flexibly and positively when faced with new challenges and demands. Open to change as part of continuous improvement. Learns from mistakes and identifies improvement opportunities. Actively seeks information in face of ambiguity
• .Customer Focus: Anticipate customers’ needs to exceed their expectations. Addresses customer needs by involving the right resources if needed. Asks questions to accurately identify customer needs. Seeks feedback from customers and shares with the team
• .Communication: Demonstrate effective communication skills; tailor communication to audience and situation. Provides appropriate level of detail during huddles and problem-solving meetings. Listens actively and seeks clarifications to check for understanding. Keeps updated with all team and employee communications
• .Execution: Hold self and others accountable for following through the process to achieve business results. Surfaces problems and issues with speed and accuracy. Asks questions to clarify assignments and priorities. Prioritizes activities in order to meet customer needs effectively
• .Improvement & Innovation: Continually seek to improve how we work. Uses standard work to identify opportunities for continuous improvement. Suggests improvements to existing processes to support the customer effectively. Supports improvement initiatives and is open to new ideas
• .Judgment-Decision Making: Take accountability to make informed and timely decisions. Uses existing rules, procedures and standard work to guide actions. Addresses issues in a timely manner and escalates them as necessary. Considers the impact or consequence of actions and decisions
• .Problem Solving: Look for problems as an opportunity for improvement. Actively participates in team problem-solving discussions. Shares data and information to understand the root cause of problems. Surfaces problems actively as improvement opportunities
• .Self-Development: Manage own development; create and implement meaningful development plans. Creates a development plan with guidance from manager. Accepts feedback without becoming defensive. Focuses on continuous development of technical skills critical to the role
• .Teamwork: Help each other succeed as a team. Support accomplishment of team goals. Shares information, experience, and skills with other team members. Helps and supports new and inexperienced employees

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