System Director of Central Staffing Office

Job Description & Requirements

System Director of Central Staffing Office

StartDate: ASAP

Join Western Massachusetts’ largest integrated healthcare system, Baystate Health, as the new System Director of Central Staffing Office!

The Position

• The System Director of Central Staffing Office will provide strategic and operational oversight for centralized staffing operations across Baystate Health, ensuring safe and effective nursing coverage based on patient volume, acuity, and staffing competencies.
• This leader will oversee approximately 8 FTEs and will develop and implement staffing models, workforce strategies, and scheduling processes that optimize labor utilization, productivity, and patient care outcomes across the health system.
• Oversee daily staffing operations including shift coverage, float pool management, supplemental staffing, sick calls, and last-minute staffing adjustments.
• Monitor staffing-related financial and operational metrics including overtime, agency utilization, vacancy trends, FMLA usage, fill rates, and labor productivity to drive continuous improvement initiatives.
• The System Director will lead, mentor, and develop Central Staffing Office team members while promoting accountability, collaboration, operational excellence, and professional growth.
• Must provide oversight for staffing technology, scheduling applications, predictive analytics tools, and payroll accuracy to improve workforce planning and operational efficiency.
• This leader will collaborate with nursing leadership, finance, human resources, quality, and risk management teams to support staffing compliance, surge capacity readiness, and organizational goals.
• Ensure compliance with federal, state, regulatory, accreditation, and organizational staffing requirements while serving as a key liaison between the Central Staffing Office and system leadership.
  
  
  

Requirements

• Bachelor’s degree is required; master’s degree is strongly preferred.
• A minimum of 15 years of progressive leadership experience is required.
  
  
  

The Organization

• With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality and compassionate healthcare in the Pioneer Valley for more than 140 years.
• Baystate Health (BH) is one of New England’s leading and largest integrated healthcare systems, serving more than 800,000 people throughout Western Massachusetts.
• With nearly 13,000 employees, a 1,200-member medical staff, and net patient service revenue of more than $2.3 billion, this dynamic and growing system includes an academic medical center, a children’s hospital and three community hospitals. It also offers a large multispecialty group, (Baystate Medical Practices), Baystate Home Health, Baystate Reference Laboratories, and Health New England, a 205,000-member health insurance company.
• As an integrated academic health system, the advancement of knowledge is a major component of their mission. Serving as the regional campus of the UMass Chan Medical School - Baystate, they educate and train current and future caregivers – preparing much of their region’s health care workforce to meet patients’ needs for years to come.
  
  
  

The Community

• Some people rave about sunsets over the desert, while others love the crash of a storm at the seaside. For those lucky enough to live in Western Mass, the community is pretty partial to the peaceful calm of a spring day, or the beauty of a glorious profusion of fall foliage across a bluer-than-blue autumn sky.
• Springfield, Massachusetts, is New England’s fourth largest city, perhaps best known as the birthplace of basketball and home of the Basketball Hall of Fame.
• Resting along the banks of the Connecticut River, Springfield, Massachusetts, is located on the southern doorstep of the Pioneer Valley in Western Massachusetts, a region that's loved by outdoorsy types for its natural beauty and abundant hiking trails.
• Home to poets and potters, artists, and authors, Western Mass is renowned for its rich culture. Experience the finest in theater and the performing arts – and view the work of world-renowned painters, sculptors, and book illustrators at some of the finest small museums in the country.
• There are museums, galleries, and gardens focusing on virtually every art form you can imagine and paying tribute to artists and authors like Emily Dickinson, Dr. Seuss, Eric Carle, and Norman Rockwell.
• Springfield is about three hours from New York City, 90 minutes from Boston and roughly 30 minutes from Hartford, Connecticut.
  
  
  

Please apply directly and for any further inquiries or referrals, direct them to:

Christine Young

Executive Recruiter

christine.young@amnhealthcare.com

913-752-4532

#BESrecruitment

Facility Location

Springfield riverfront provides wonderful opportunities for bikers, runners, walkers or those who like to rollerblade. They will have a stunning view of the Connecticut River, as well as Springfield city’s natural skyline, and the historic Memorial Bridge. The Connecticut River Walk and Bikeway includes 3.7 miles of scenery which is breathtaking, and there is even a Riverfront Park which leads via a pedestrian bridge to the newly constructed Basketball Hall of Fame.

Job Benefits

About the Company

At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.

Operations, COO, Chief Operating Officer, Chief Operation Officer, Chief Operations Officer, Business Operations