Director of Clinical Quality & Patient Experience

Job Description & Requirements

Director of Clinical Quality & Patient Experience

StartDate: ASAP

Join Salina Regional Health Center, a community-focused organization, as their new Director of Clinical Quality and Patient Experience!

The Position

• The Director of Clinical Quality & Patient Experience is a newly created role responsible for providing strategic leadership in advancing clinical quality initiatives and enhancing patient experience across the organization, ensuring care that is safe, high-quality, and centered on patients.
• This leader will partner closely with medical staff including physicians, nursing, data/reporting, and operational teams to translate data into actionable strategies that improve outcomes, reduce variation, and elevate the overall care experience.
• This Director will serve as the clinical quality leader for the organization, driving the interpretation and application of key quality metrics. They will identify performance trends and outliers, prioritize improvement opportunities, and lead initiatives that align with regulatory, accreditation, and payer expectations.
• This role leads patient and family experience strategies across all care settings. As the organization’s champion, this leader promotes service excellence, empathy, and accountability, and partners with external vendors to improve survey strategies, reporting, and performance.
• The Director also leads clinical quality, patient safety, and experience initiatives, ensuring alignment with organizational priorities and accountability for results. This role supports change, addresses challenges, and fosters collaboration across departments.
• Additionally, this individual will oversee departmental operations, including budgeting, staffing, and resource allocation, ensuring alignment with organizational goals and financial performance expectations. They will develop and implement policies and procedures that support compliance with all regulatory and accreditation standards.
• This position requires a highly collaborative and emotionally intelligent leader who can effectively influence across all levels of the organization. Strong communication skills, critical thinking, and the ability to navigate complex situations will be essential in driving both cultural and operational transformation.
• The ideal candidate is a data-driven, relationship-focused healthcare leader with experience in clinical quality, patient safety, and patient experience. They will bring a balance of strategic vision and hands-on execution, with a passion for improving care delivery and creating exceptional patient experiences.
  
  
  

Requirements

• Bachelor’s degree in healthcare-related field is required; master’s degree is strongly preferred.
• Active clinical Kansas license (RN, PT, OT, or RT)
• A minimum of two years of progressive leadership experience in an acute healthcare setting with responsibility for clinical quality, patient safety, and/or patient experience, including hands-on performance improvement work and demonstrated measurable outcomes is required.
  
  
  

The Organization

• Salina Regional Health Center (SRHC) is a financially strong 393-bed, non-profit, regional referral center providing comprehensive services through advanced technology.
• SRHC has been recognized three times with the HealthGrades Distinguished Hospital Award for Patient Safety, named a Most Wired winner, and earned the international Baby-Friendly designation from Baby-Friendly USA in 2020.
• SRHC has implemented specialized trauma care to achieve its Level III Trauma Center status, as is equipped with a 26-bed Emergency Department and four trauma suites.
• SRHC has been recognized for its commitment to quality care, community services, and state-of-the-art medical equipment with recent additions of a Da Vinci Robotic Surgical System and HALO Ablation Catheter.
  
  
  

The Community

• Salina, Kansas, is a growing community of approximately 50,000 residents located in the heart of the country. It offers a below-average cost of living, with newly built homes and a growing number of new apartment developments.
• For those relocating from outside Kansas, the local Chamber of Commerce offers a relocation incentive—making the move even more appealing.
• The city features beautiful parks and recreation areas, a vibrant arts and culture scene, and strong educational opportunities, including three higher education institutions. As a regional hub for advanced medical care, Salina serves a 14-county area and supports approximately 200,000 patients each year.
• Salina also stands out as a culinary destination, with a diverse mix of dining options ranging from breweries and wineries to Italian, Mexican, and classic steakhouses.
  
  
  

Please Direct All Inquiries, Applications, And Referrals To

Amy Simonson

Executive Recruiter

amy.simonson@amnhealthcare.com

913-708-8929

#BESrecruitment

Job Benefits

About the Company

At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.

Quality, Quality Services, Performance Improvement, Performance Management, Clinical Effectiveness, Accreditation, Outcomes Management, Regulatory Compliance