What are the responsibilities and job description for the Chief Operating Officer position at AMN Healthcare Leadership Solutions | B.E. Smith?
Job Description & Requirements
Chief Operating Officer
StartDate: ASAP
Chief Operating Officer
CommUnityCare Health Centers
Austin, Texas
The Opportunity
CommUnityCare (CUC) of Austin, Texas, has exclusively retained AMN Healthcare to lead the national search for a results-oriented and execution-focused executive to serve as its next Chief Operating Officer (COO). As a cornerstone of the rapidly growing healthcare safety net in Central Texas, CommUnityCare anchors a comprehensive, primary care-centered ambulatory platform within a novel, equity-focused public health system. This is a critical senior executive leadership role responsible for the strategic and operational performance of all CUC health centers.
The ideal COO is a genuine, authentic, and inspirational leader who can translate strategy into operational reality. This is a builder role for a leader who will design and implement the scalable infrastructure, integrated systems, and high-performing teams required for a transformative, community-oriented health system. The COO will drive operational excellence, champion innovation in care delivery, and ensure equitable access for a diverse and growing patient population.
This is a compelling opportunity for a mission-driven operator to make a profound impact. The COO must be a leader who thrives amidst ambiguity and can lead through significant change, working in a highly matrixed environment to build trust and drive results. The successful candidate will be a seasoned executive with deep experience in ambulatory care, a passion for process improvement, and the operational expertise to build a patient-centric, high-reliability organization.
Organization Overview
CommUnityCare is one of the largest Federally Qualified Health Center (FQHC) systems in Texas. In partnership with Central Health, the local public Hospital District, CUC provides comprehensive primary care, dental, behavioral health, and women’s health services to residents regardless of their ability to pay. Operating more than 30 locations, CUC focuses on improving access and advancing health equity in historically underserved areas of Austin and Travis County. As a teaching center of excellence, CUC is also home to nine medical residency programs affiliated with the University of Texas Dell School of Medicine.
CommUnityCare by the Numbers (CY 2024)
Vision: Striving to achieve health equity for all.
Position Summary
Reporting to the Chief Executive Officer of CommUnityCare, the Chief Operating Officer (COO) is a senior executive leader responsible for the strategic direction, integration, and performance of all CUC ambulatory operations. A key aspect of this role is serving as the primary architect of the operational ambulatory enterprise, building the infrastructure, workflows, and teams required to provide seamless, high-quality, and efficient care. The COO oversees all health center operations, patient access and navigation functions, and IT services.
This role is central to advancing CUC’s mission by ensuring that care delivery is patient-centered, financially sustainable, and compliant with all regulatory standards. The COO drives transformation, fosters a culture of continuous improvement, and champions a people-first approach to leadership.
Goals and Objectives
The COO Will Be Instrumental In Building The Operational Foundation For CUC’s Future And Must Demonstrate Meaningful Progress Within The First 12 To 24 Months. Key Objectives Include
Education/Certification
Located in Central Texas, Austin is the state capital and the seat of Travis County, which is consistently rated one of the best places to live in Texas. The region offers highly rated public schools, a vibrant and diverse culture, and a welcoming community. Famous as the "Live Music Capital of the World," Austin boasts a thriving arts scene, unique restaurants, and endless entertainment. With a warm climate and abundant green spaces, including parks, lakes, and trails, the city provides ample opportunities for outdoor adventure for individuals and families alike.
Procedure for Candidacy
Nominations, referrals, and applications from interested candidates should be directed to the AMN Healthcare executive search team:
Russell Podgorski Senior Consultant, C-Suite & Academic Executive Search (425) 306-1131 Russell.podgorski@amnhealthcare.com
Hisham Siddiqi Consultant, Executive & Physician Leadership Search (469) 491-5074 Hisham.siddiqi@amnhealthcare.com
#BESmith
#BESRecruitment
Facility Location
Situated among an abundance of lakes, hills and lush greenery, the capital of Texas is home to a diverse culture and is a refuge for outdoor enthusiasts and music lovers. Here you’ll find an abundance of museums, restaurants, historic buildings, and cultural institutions such as universities and government facilities. Known for its vibrant and youthful social life, Austin is also home to Texas’ high-tech corridor and one of the nation’s largest music and film festivals.
Job Benefits
About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.
COO, Chief Operating Officer, Chief Operation Officer, Chief Operations Officer
Chief Operating Officer
StartDate: ASAP
Chief Operating Officer
CommUnityCare Health Centers
Austin, Texas
The Opportunity
CommUnityCare (CUC) of Austin, Texas, has exclusively retained AMN Healthcare to lead the national search for a results-oriented and execution-focused executive to serve as its next Chief Operating Officer (COO). As a cornerstone of the rapidly growing healthcare safety net in Central Texas, CommUnityCare anchors a comprehensive, primary care-centered ambulatory platform within a novel, equity-focused public health system. This is a critical senior executive leadership role responsible for the strategic and operational performance of all CUC health centers.
The ideal COO is a genuine, authentic, and inspirational leader who can translate strategy into operational reality. This is a builder role for a leader who will design and implement the scalable infrastructure, integrated systems, and high-performing teams required for a transformative, community-oriented health system. The COO will drive operational excellence, champion innovation in care delivery, and ensure equitable access for a diverse and growing patient population.
This is a compelling opportunity for a mission-driven operator to make a profound impact. The COO must be a leader who thrives amidst ambiguity and can lead through significant change, working in a highly matrixed environment to build trust and drive results. The successful candidate will be a seasoned executive with deep experience in ambulatory care, a passion for process improvement, and the operational expertise to build a patient-centric, high-reliability organization.
Organization Overview
CommUnityCare is one of the largest Federally Qualified Health Center (FQHC) systems in Texas. In partnership with Central Health, the local public Hospital District, CUC provides comprehensive primary care, dental, behavioral health, and women’s health services to residents regardless of their ability to pay. Operating more than 30 locations, CUC focuses on improving access and advancing health equity in historically underserved areas of Austin and Travis County. As a teaching center of excellence, CUC is also home to nine medical residency programs affiliated with the University of Texas Dell School of Medicine.
CommUnityCare by the Numbers (CY 2024)
- 143,421 individual patients served
- 535,000 medical and dental visits
- 93% of patients live below 200% of the federal poverty level
- 54% of patients are uninsured
Vision: Striving to achieve health equity for all.
Position Summary
Reporting to the Chief Executive Officer of CommUnityCare, the Chief Operating Officer (COO) is a senior executive leader responsible for the strategic direction, integration, and performance of all CUC ambulatory operations. A key aspect of this role is serving as the primary architect of the operational ambulatory enterprise, building the infrastructure, workflows, and teams required to provide seamless, high-quality, and efficient care. The COO oversees all health center operations, patient access and navigation functions, and IT services.
This role is central to advancing CUC’s mission by ensuring that care delivery is patient-centered, financially sustainable, and compliant with all regulatory standards. The COO drives transformation, fosters a culture of continuous improvement, and champions a people-first approach to leadership.
Goals and Objectives
The COO Will Be Instrumental In Building The Operational Foundation For CUC’s Future And Must Demonstrate Meaningful Progress Within The First 12 To 24 Months. Key Objectives Include
- Establish Credibility and Build Foundational Relationships: Quickly establish professional and personal credibility with the CUC Board, executive team, providers, and frontline staff. Become a visible, engaged, transparent, and trusted leader.
- Assess and Design a Scalable Operational Model: Conduct a comprehensive assessment of all ambulatory operations. Design and begin implementing a standardized, scalable operating model to support future growth and strategic initiatives.
- Drive Measurable Improvements in Patient Access: Identify and execute high-impact initiatives to improve key access metrics (e.g., appointment availability, wait times) and enhance the overall patient experience.
- Strengthen Operational Leadership and Team Engagement: Assess the operational leadership structure and build a cohesive, high-performing team. Champion initiatives that improve staff engagement, development, and retention.
- Advance Value-Based Care Readiness: Partner with clinical and financial leaders to align operational workflows and systems to support value-based care models and ensure seamless integration across the care continuum.
Education/Certification
- A Master’s degree in Healthcare Administration, Business Administration, Public Health, or a related field is required.
- A minimum of 10 years of progressive leadership experience in ambulatory, outpatient, or medical group practice operations.
- Experience within a Federally Qualified Health Center (FQHC) or other complex safety-net system is strongly preferred.
- Significant experience in large-scale medical group or ambulatory practice management is essential.
- A proven track record as a "builder" who has designed and implemented operational infrastructure to support strategic growth and transformation.
- Demonstrated success in leading performance improvement initiatives using data analytics and methodologies like Lean or Six Sigma.
- Strong knowledge of healthcare regulatory requirements, particularly HRSA and Joint Commission standards.
Located in Central Texas, Austin is the state capital and the seat of Travis County, which is consistently rated one of the best places to live in Texas. The region offers highly rated public schools, a vibrant and diverse culture, and a welcoming community. Famous as the "Live Music Capital of the World," Austin boasts a thriving arts scene, unique restaurants, and endless entertainment. With a warm climate and abundant green spaces, including parks, lakes, and trails, the city provides ample opportunities for outdoor adventure for individuals and families alike.
Procedure for Candidacy
Nominations, referrals, and applications from interested candidates should be directed to the AMN Healthcare executive search team:
Russell Podgorski Senior Consultant, C-Suite & Academic Executive Search (425) 306-1131 Russell.podgorski@amnhealthcare.com
Hisham Siddiqi Consultant, Executive & Physician Leadership Search (469) 491-5074 Hisham.siddiqi@amnhealthcare.com
#BESmith
#BESRecruitment
Facility Location
Situated among an abundance of lakes, hills and lush greenery, the capital of Texas is home to a diverse culture and is a refuge for outdoor enthusiasts and music lovers. Here you’ll find an abundance of museums, restaurants, historic buildings, and cultural institutions such as universities and government facilities. Known for its vibrant and youthful social life, Austin is also home to Texas’ high-tech corridor and one of the nation’s largest music and film festivals.
Job Benefits
About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.
COO, Chief Operating Officer, Chief Operation Officer, Chief Operations Officer