Patient Services Representative Clinic

Position: Patient Services Representative Clinic (Req#: 37390691)
Location: 2601 Kelley Pointe Parkway, Breast Health Network – Edmond – 73013

Duration: 3 month with a possible of extension
Shift: 6:45am/7:15am and end at 4:00pm/4:30pm

Client: OU Health

Pay Rate: $21/Hr. on W2 Rate

• The closing schedule will start at 7:30am/8:00am and end at 4:30 - 5:00pm.
• Epic and Registration experience preferred.
• This will be a fast-paced position, so we need candidates who can keep up and who thrives in this environment.
• Candidate needs to have experience in a professional front office client facing role.
• General Description: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities:

• Scheduling
• Schedules patient appointments, either by telephone or in person
• Provides information about clinic operations
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distribute to the appropriate people.
• Prepares and enters healthcare providers’ schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Check In/Check Out
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Totals encounter forms and inspect the form for completeness and accuracy.
• Codes procedures and diagnoses.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and distributes to the appropriate people.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Prints and faxes physician schedules to offices.
• Filing and Organization
• Pulls patient charts for appointments or to file lab, x-ray, hospital information, or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage. Maintains log of charts in storage.
• Secures charts that have been sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information
• Prepares new patient inserts for charts.
• Requests medical records from other facilities.
• Referrals and Authorizations
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.
• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians as needed.
• Makes immunization cards as needed.
• Logs mail receipts according to university policy.
• Sorts and distributes mail.
• Always communicates with patients of all ages in a professional manner.
• Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
• Enhances professional growth and development through in-service meetings and education programs.
• Maintains patient confidentiality.
• Performs related work as required

Skills:

• Good verbal and written communication skills
• Customer Service skills
• Interpersonal skills - able to work effectively with other employees, patients, and external parties
• Proficient with the use of Microsoft Office tools
• Education:

Minimum Requirements:

• Education: None required.
• Experience: 1 or more years of professional work experience required. 2 or more years of experience in customer service preferred or equivalent combination of education and experience.
• Licensure/Certifications/Registrations Required: None required

Pay: $20.00 - $21.00 per hour

Application Question(s):

• What is your expected hourly payrate?
• How many years of Epic and Registration experience you have?

Work Location: In person

Salary : $20 - $21