What are the responsibilities and job description for the IT Help Desk Technician position at AMG Companies?
We are seeking a motivated and detail-oriented IT Help Desk Technician to provide technical support to end-users in a fast-paced work environment. The ideal candidate will troubleshoot hardware, software, and level-one network-related issues and offer solutions to enhance the overall IT efficiency of the company.
Responsibilities:
- Serve as the first point of contact for users seeking technical assistance via phone, email, or in person
- Diagnose and troubleshoot hardware, software, and network problems
- Install, configure, and upgrade software and hardware (e.g., printers, operating systems, antivirus programs)
- Provide timely and accurate feedback to end-users
- Assist with onboarding new employees, setting up new user accounts, and configuring devices
- Guide users through step-by-step problem-solving processes
- Maintain technical documentation and service records
- Escalate unresolved issues to the appropriate internal teams (e.g., system administrators, network engineers)
- Manage and monitor internal IT assets and inventory
- Maintain and update knowledge of current IT trends and technologies
Qualifications:
- High school diploma or equivalent (required)
- Associate degree in Information Technology or related field (preferred)
- CompTIA A , Microsoft Certified Professional (MCP), or equivalent certification (preferred
- 1-2 years of experience in a help desk or technical support rol
- Experience with Windows, macOS, or Linux-based operating system
- Familiarity with remote desktop tools and help desk ticketing software (e.g., Zendesk, Jira, ServiceNow
- Knowledge of basic networking protocols (e.g., TCP/IP, DNS, DHCP
- Hands-on experience with Active Directory, Office 365, and VPN troubleshooting)
- Basic understanding of cybersecurity principle
- Ability to set up and troubleshoot printers, scanners, and other peripheral
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook
- Excellent communication and customer service skills
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong team player with a proactive attitude
- Willingness to learn and adapt to new technologies and processes
Additional Requirements:
- Ability to work flexible hours, including evenings and weekends (not common, but if necessary)
- Physical ability to lift and move IT equipment (up to 50 lbs.)
- Valid driver’s license (preferred)
Annual salary starting at $80,000.
The disclosed salary range is commensurate with experience and does not reflect the total compensation package. Our associates have access to other valuable benefits that our Human Resources team is happy to share with candidates during the interview process.
Salary : $80,000
