Customer Service Representative

Primary Responsibilities

Patient Care

• Provides client service and administers care to hospitalized, and inpatient pets.
• Admits surgical, dental, and admitted patients throughout the day.
• Generates treatment plans.
• Gathers history and reviews treatments plans.
• Coordinates care of admitted with inpatient veterinarian.
• Collects samples.
• Opens templates and enters patient history.
• Communicates orders to appropriate staff.
• Assists veterinarian with exams and treatments for admitted and kennel patients.
• Assists other team members, ensuring that all hospitalized patients are fed, watered, given their medications, and walked, and that their environments are clean and comfortable.

Medical Records

• Coordinates patients that need to be seen same day,
• Completes records, bills, and discharge instructions for each patient in a timely manner.
• Find and file charts

Client Relations

• Prepares hospital release instructions.
• Packages up items to go home (e.g., medications, food, instructions).
• Assists with the discharge of hospitalized, surgical, and dental patients.
• Answering phone calls, setting up appointments, answering questions from clients.

Personal Conduct

• Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
• Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
• Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.
• Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
• Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
• Organizes work area and exercises time-management skills to maximize personal efficiency.
• Prioritizes tasks and handles multiple tasks in a calm, organized manner.

Additional Duties

• Attends departmental and staff meetings.
• Processes pharmacy requests.
• Helps with examination room appointments (if schedule and patient load allow).
• Assists staff members as needed with call-backs, and other duties as assigned.
• Keeps the treatment area clean and stocked.
• Performs other duties as directed.

Requirements

• HS diploma or educational equivalent.
• At least one year of recent experience in veterinary practice or medical environment, with increasing responsibilities.
• Ability to properly restrain patients.
• Knowledge of spelling and meaning of commonly used veterinary medical terminology and procedures.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.