What are the responsibilities and job description for the Customer Service Representative - H position at AmeriVet Veterinary Partners?
Job Summary
The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.
Key Responsibilities
Client Communication & Service
Required
Here’s what you can expect when you join our team:
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.
Key Responsibilities
Client Communication & Service
- Greet clients and patients warmly in person and by phone
- Schedule appointments, procedures, and follow-up visits
- Answer questions regarding services, policies, and basic pet care (non-medical)
- Handle client concerns with empathy, professionalism, and efficiency
- Communicate clearly with veterinarians and technicians regarding client needs
- Maintain accurate client and patient records in the practice management system
- Process payments, invoices, estimates, and financial transactions
- Manage incoming calls, emails, and messages
- Handle check-ins, check-outs, and appointment flow
- Maintain cleanliness and organization of the reception area
- Assist with patient intake and discharge instructions
- Coordinate prescription refills and medical records requests
- Support hospital workflow during busy periods
- Adhere to hospital policies, safety protocols, and confidentiality standards
Required
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Professional demeanor with a compassionate attitude toward pets and people
- Previous experience in a veterinary or medical office
- Familiarity with veterinary practice management software
- Experience handling emotional or difficult client situations
- Excellent interpersonal and communication skills
- Strong organizational and time-management abilities
- Team-oriented mindset
- Attention to detail and accuracy
- Ability to remain calm and professional under pressure
- Fast-paced clinical setting
- Ability to stand for extended periods
- Occasional lifting of pets or supplies (with assistance as needed)
- Exposure to animals, noise, and medical equipment
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee pet care discounts
- Opportunities for growth and development
Here’s what you can expect when you join our team:
- Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
- Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
- Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
- Generous paid time off and holidays, because your personal time matters.
- A supportive, collaborative environment where everyone feels a sense of belonging.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.