Administrative & Customer Support Specialist

Company Overview

Ameritex Machine and Fabrication is a high mix low volume sheet metal and structural fabrication facility that uses a variety of equipment such as CNC Fiber Lasers, CNC punch presses, CNC press brakes, and tube lasers to support over 19 production and assembly lines. The company serves customers in energy, oil and gas, automotive, electric vehicle, and aerospace. We operate out of a state of the art 100,000 sqft facility in Conroe, Texas.

Position: Administrative & Customer Support Specialist

Department: Engineering

Location: Conroe, TX

Employment Type: Full time

Reports to: Engineering Team Lead

Position Summary: We are seeking a highly organized and proactive Administrative & Customer Support Specialist to join our fast paced, collaborative team. This role goes beyond traditional office administration by also serving as a key liaison between internal teams and customers, supporting sales and customer success efforts, and maintaining smooth daily operations. The ideal candidate will have strong organizational skills, a problem-solving mindset, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

You will be responsible for handling internal operations tasks, managing communications, supporting the sales team, and ensuring timely responses and updates to customers. We provide internal training on our advanced manufacturing systems and technology.

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Key Responsibilities:

· Manage internal data, spreadsheets, and documentation.

· Answer phone calls and respond to emails, including managing the Sales Inbox

· Provide timely responses to customer inquiries via phone and email.

· Facilitate and process purchase orders (POs).

· Coordinate customer updates and rework requests.

· Prioritize and complete purchasing tasks via HubSpot

· Support sales team by setting up quotes and following up on quotes.

· Manage order updates and communicate them to customers.

· Organize and schedule internal meetings, travel, and hotel accommodations.

· Organize and schedule meetings & events

· Maintain supply levels in shared office spaces (e.g., restocking back fridge, organizing supplies).

· Assist in extra operational tasks, such as maintaining a Quote Follow-Up List, creating a paint list, applying product stickers, and other internal support functions.

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Qualifications:

· Exceptional attention to detail and strong organizational skills.

· High level of integrity, dependability, and initiative.

· Ability to manage time effectively and work independently.

· Proficient in Microsoft Excel and other MS Office applications.

· Experience with HubSpot and ERP systems is a strong plus.

· Comfortable working in a dynamic, fast-paced manufacturing environment.

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Education & Experience:

· Minimum of 2–3 years of experience in office administration, business operations, or a similar support role.

· Experience in a manufacturing or production environment is highly preferred.

· Prior involvement in customer service, sales support, or purchasing processes is a plus.

· Familiarity with CRM tools (e.g., HubSpot) and ERP systems is highly desirable.

· While a degree is not required, equivalent experience and demonstrated ability to manage operational tasks, communicate effectively, and support cross-functional teams will be strongly considered.

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Benefits

· Competitive salary and advancement opportunities

· 401(k)

· Dental Insurance

· Health Insurance

· Paid time off