What are the responsibilities and job description for the Client Service Representative position at ameriprise financial?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support. You will assist with account management, resolve inquiries, and ensure a positive client experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Manage customer accounts and maintain accurate records in our Customer Relationship Management (CRM) system.
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service at all times.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Responsible for greeting clients and making them feel comfortable
- Work with scanning documents and organizing on line filing systems
Skills
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Experience in sales or financial services is a plus, demonstrating an understanding of customer needs in these areas.
- Ability to analyze data and provide insights that enhance the customer experience.
- A proactive approach to problem-solving with a strong attention to detail.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22
