What are the responsibilities and job description for the Customer Service Representative position at Vilas Title Service?
CUSTOMER SERVICE REPRESENTATIVE & SETTLEMENT PROCESSOR
SUMMARY
This position assists internal and external customers with their needs including but not limited to, customer service, typing and assisting the closing officer in compiling the necessary information to ensure that select closings are handled and are disbursed promptly and that the recorded documents are forwarded to the proper authority and any other requests by customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
· Handling of incoming calls, scheduling and other customer service needs.
· Complete set-up of orders for searches, title commitments and listing packages.
· Types title commitments and/or policies.
§ Proofreads the typed data.
· Facilitates the preparation of broker and settlement packages on behalf of the Company.
· Responsible for obtaining relevant information for the completion of broker documents or settlement package.
· Assists with the post-closing disbursement/recording needs of the settlement package.
· Fulfills the title requirements for issuance of a final policy.
§ Ensures that the documents are in an accurate and recordable form.
§ Assures compliance with the Verified Title Settlement Standards procedures, including proper balancing of the file and collection of proper receipts.
· Other duties as requested by Management.
QUALIFICATIONS
· To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers.
· Ability to apply common sense understanding to carry out instructions furnished in written or verbal form.
· Ability to work under pressure and remain flexible to changing schedules and demands.
· Maintains high level of professionalism in dress and demeanor.
· Strong interpersonal and organizational skills.
· Good verbal and written skills.
Note: The above job description is intended to describe the major functions and characteristics of this job. It is not intended to describe all the functions or responsibilities which may be assigned to the incumbent employee. It is always within the employer’s right to add to, delete from, or further modify this job description at any time. This document is not to be construed as an employment contract of any type
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $18