What are the responsibilities and job description for the Sr. Operations Manager position at Ameriprise Financial Services, LLC?
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
The Sr. Operations Manager provides strategic leadership and communication strategy execution for Program and Field Implementation (PFI); ensuring alignment, clarity, and operational efficiency across the organization. This role is responsible for driving leadership communications, governing internal collaboration methods, and leading execution of high priority internal initiatives.
This position partners with leaders to enable decision-making through actionable insights, simplify communication channels, and drive execution of key priorities—enhancing alignment and organizational effectiveness. Additionally, the role enforces disciplined process management, including budget oversight and initiative governance.
Operations & Communication Strategy
Lead execution of business unit strategy to support PFI senior leadership priorities and operating rhythm
Define and execute the organizational communication strategy across stakeholders
Develop and deliver executive communications, messaging frameworks, and leadership materials that ensure clarity, consistency, and alignment with Advice & Wealth Management (AWM) strategic priorities
Govern and optimize various communication platforms as the centralized hub for information, tools, and updates
Translate complex initiatives into clear, actionable communications that drive alignment and engagement
Project Execution & Initiative Delivery
Own end-to-end execution of internal initiatives aligned to PFI strategic priorities
Translate business requirements into structured plans, ensuring disciplined execution, risk management, and accountability
Coordinate cross-functional stakeholders to deliver initiatives on time and aligned to desired outcomes
Drive operational efficiency through standardized processes, scalable delivery models, and continuous improvement
Improve speed, alignment, and reliability of initiative delivery through strong execution ownership
Operational Governance & Business Management
Execute departmental business unit compliance responsibilities, including budget oversight, cost management, and resource alignment
Partner with Finance and leadership to monitor financial performance of the business and ensure disciplined governance
Establish and maintain operational processes, reporting, and compliance standards
Enable leadership effectiveness by supporting execution through structured planning, coordination, and follow-up
Promote a culture of accountability, transparency, and operational excellence via ongoing optimization of business unit costs and procedures
Required Qualifications
Bachelor’s degree in Business, Communications, or related field; or equivalent work experience
6–8 years of relevant experience required
4 years of proven track record developing and executing enterprise communication strategies for senior leadership
Ability to lead complex, cross-functional initiatives from strategy through execution with measurable outcomes
Exceptional executive communication skills, including written, verbal, and presentation development
Demonstrated ability to influence senior stakeholders, manage competing priorities, and drive alignment in a fast-paced environment
Preferred Qualifications
Background in organizational change management or transformation initiatives
Familiarity with collaboration and content management tools (e.g., Teams, intranet platforms)
Certification or training in project management, communications strategy, or organizational effectiveness
Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $115,000 - $135,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Technology
Line of Business
SERVD Service Delivery
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
The Sr. Operations Manager provides strategic leadership and communication strategy execution for Program and Field Implementation (PFI); ensuring alignment, clarity, and operational efficiency across the organization. This role is responsible for driving leadership communications, governing internal collaboration methods, and leading execution of high priority internal initiatives.
This position partners with leaders to enable decision-making through actionable insights, simplify communication channels, and drive execution of key priorities—enhancing alignment and organizational effectiveness. Additionally, the role enforces disciplined process management, including budget oversight and initiative governance.
Operations & Communication Strategy
Lead execution of business unit strategy to support PFI senior leadership priorities and operating rhythm
Define and execute the organizational communication strategy across stakeholders
Develop and deliver executive communications, messaging frameworks, and leadership materials that ensure clarity, consistency, and alignment with Advice & Wealth Management (AWM) strategic priorities
Govern and optimize various communication platforms as the centralized hub for information, tools, and updates
Translate complex initiatives into clear, actionable communications that drive alignment and engagement
Project Execution & Initiative Delivery
Own end-to-end execution of internal initiatives aligned to PFI strategic priorities
Translate business requirements into structured plans, ensuring disciplined execution, risk management, and accountability
Coordinate cross-functional stakeholders to deliver initiatives on time and aligned to desired outcomes
Drive operational efficiency through standardized processes, scalable delivery models, and continuous improvement
Improve speed, alignment, and reliability of initiative delivery through strong execution ownership
Operational Governance & Business Management
Execute departmental business unit compliance responsibilities, including budget oversight, cost management, and resource alignment
Partner with Finance and leadership to monitor financial performance of the business and ensure disciplined governance
Establish and maintain operational processes, reporting, and compliance standards
Enable leadership effectiveness by supporting execution through structured planning, coordination, and follow-up
Promote a culture of accountability, transparency, and operational excellence via ongoing optimization of business unit costs and procedures
Required Qualifications
Bachelor’s degree in Business, Communications, or related field; or equivalent work experience
6–8 years of relevant experience required
4 years of proven track record developing and executing enterprise communication strategies for senior leadership
Ability to lead complex, cross-functional initiatives from strategy through execution with measurable outcomes
Exceptional executive communication skills, including written, verbal, and presentation development
Demonstrated ability to influence senior stakeholders, manage competing priorities, and drive alignment in a fast-paced environment
Preferred Qualifications
Background in organizational change management or transformation initiatives
Familiarity with collaboration and content management tools (e.g., Teams, intranet platforms)
Certification or training in project management, communications strategy, or organizational effectiveness
Visa Sponsorship
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
In-Office Collaboration
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.
Base Pay Salary
The estimated base salary for this role is $115,000 - $135,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Technology
Line of Business
SERVD Service Delivery
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
Salary : $115,000 - $135,000