What are the responsibilities and job description for the Operations Manager position at Ameriprise Financial Services, LLC?
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
The Operations Manager role supports strategic execution for internal Program and Field Implementation (PFI) initiatives, driving clarity, alignment, and disciplined delivery across the organization. The role is responsible for enabling leadership communications, supporting employee engagement efforts, and ensuring consistent execution of initiatives through structured project management and governance.
This position partners closely with the Sr. Operations Manager and key leaders to translate strategic priorities into actionable plans, deliver highquality communication and reporting materials, and improve operational effectiveness through consistent execution and standardized processes.
PFI Communications & Execution
Support execution of PFI business unit priorities, including development of leadership presentations, reporting materials, and executive-ready content
Translate complex strategic priorities into clear, concise communications that drive alignment across stakeholders
Prepare and deliver recurring materials (e.g., ESAT communications, leadership reporting, presentations) with a high degree of accuracy and timeliness
Maintain standardized templates and messaging frameworks to improve communication consistency and reduce rework
Ensure alignment of messaging across initiatives, leadership updates, and organizational communications
Employee Engagement & Organizational Effectiveness
Execute employee engagement programs and support initiatives to improve ESAT outcomes through structured action planning
Track engagement and operational metrics, translating insights into leadership actions and improvements
Reinforce communication and reporting standards to improve clarity, efficiency, and organizational alignment
Ensure on‑time delivery of materials and initiative outputs through disciplined execution practices
Identify and implement process improvements to enhance operational efficiency and governance maturity
PFI Initiative Delivery & Governance
Lead end‑to‑end project management for internal PFI initiatives, ensuring clear plans, milestones, and on‑time delivery
Maintain governance discipline across initiatives, including status reporting, risk/issue management, and decision tracking
Coordinate cross‑functional stakeholders to align on scope, timelines, and deliverables
Drive accountability and proactively mitigate risks to ensure consistent execution outcomes
Develop structured reporting and dashboards to provide visibility into initiative progress and dependencies
Required Qualifications
Bachelor’s degree in Business, Communications, or related field; or equivalent work experience
4-6 years of relevant experience required
Experience supporting executive-level communications and developing presentation materials
Proven ability to manage multiple priorities and support cross-functional initiatives in a fast-paced environment
Strong project management, organizational, and execution skills
Excellent written and verbal communication skills, with the ability to translate complex information into clear messaging
Ability to collaborate across teams and influence without direct authority
Preferred Qualifications
Background in employee engagement, organizational effectiveness or change management
Familiarity with collaboration and content management tools (e.g., SharePoint, Teams, intranet platforms)
Certification or training in project management or communications
Base Pay Salary
The estimated base salary for this role is $98,000 - $120,000/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Technology
Line of Business
SERVD Service Delivery
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
The Operations Manager role supports strategic execution for internal Program and Field Implementation (PFI) initiatives, driving clarity, alignment, and disciplined delivery across the organization. The role is responsible for enabling leadership communications, supporting employee engagement efforts, and ensuring consistent execution of initiatives through structured project management and governance.
This position partners closely with the Sr. Operations Manager and key leaders to translate strategic priorities into actionable plans, deliver highquality communication and reporting materials, and improve operational effectiveness through consistent execution and standardized processes.
PFI Communications & Execution
Support execution of PFI business unit priorities, including development of leadership presentations, reporting materials, and executive-ready content
Translate complex strategic priorities into clear, concise communications that drive alignment across stakeholders
Prepare and deliver recurring materials (e.g., ESAT communications, leadership reporting, presentations) with a high degree of accuracy and timeliness
Maintain standardized templates and messaging frameworks to improve communication consistency and reduce rework
Ensure alignment of messaging across initiatives, leadership updates, and organizational communications
Employee Engagement & Organizational Effectiveness
Execute employee engagement programs and support initiatives to improve ESAT outcomes through structured action planning
Track engagement and operational metrics, translating insights into leadership actions and improvements
Reinforce communication and reporting standards to improve clarity, efficiency, and organizational alignment
Ensure on‑time delivery of materials and initiative outputs through disciplined execution practices
Identify and implement process improvements to enhance operational efficiency and governance maturity
PFI Initiative Delivery & Governance
Lead end‑to‑end project management for internal PFI initiatives, ensuring clear plans, milestones, and on‑time delivery
Maintain governance discipline across initiatives, including status reporting, risk/issue management, and decision tracking
Coordinate cross‑functional stakeholders to align on scope, timelines, and deliverables
Drive accountability and proactively mitigate risks to ensure consistent execution outcomes
Develop structured reporting and dashboards to provide visibility into initiative progress and dependencies
Required Qualifications
Bachelor’s degree in Business, Communications, or related field; or equivalent work experience
4-6 years of relevant experience required
Experience supporting executive-level communications and developing presentation materials
Proven ability to manage multiple priorities and support cross-functional initiatives in a fast-paced environment
Strong project management, organizational, and execution skills
Excellent written and verbal communication skills, with the ability to translate complex information into clear messaging
Ability to collaborate across teams and influence without direct authority
Preferred Qualifications
Background in employee engagement, organizational effectiveness or change management
Familiarity with collaboration and content management tools (e.g., SharePoint, Teams, intranet platforms)
Certification or training in project management or communications
Base Pay Salary
The estimated base salary for this role is $98,000 - $120,000/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Technology
Line of Business
SERVD Service Delivery
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
Salary : $98,000 - $120,000