What are the responsibilities and job description for the Customer Relations Specialist position at AmeriLux Family of Companies?
The AmeriLux Family of Companies is seeking a dedicated Customer Relations Specialist to join our dynamic team. This role is ideal for a detail-oriented, proactive communicator who thrives in a fast-paced logistics environment.
Key Responsibilities:
The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members. Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you. In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected. Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.
Key Responsibilities:
- Act as the primary point of contact for customers, providing timely and accurate responses to inquiries
- Manage and resolve customer complaints in a professional and efficient manner
- Coordinate with various stakeholders to ensure customer needs are met effectively
- Maintain detailed records of customer interactions and transactions
- Identify opportunities to improve customer experience and contribute to process enhancements
- Assist in developing customer communication strategies and materials
- Help maintain and navigate our transportation management system
- A positive attitude and a genuine interest in learning the logistics industry
- Strong communication skills and the ability to build rapport with customers and teammates
- Solid attention to detail and the ability to stay organized while managing multiple tasks
- Comfort working in a fast‑paced environment where priorities can shift quickly
- Basic computer skills; experience with CRM or TMS systems is helpful but not required—we'll train you
- A collaborative, team‑focused mindset and willingness to jump in where needed
The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members. Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you. In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected. Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.
Salary : $48,000 - $67,000