Account Manager - Remote (West Coast)

Ourvita is the largest Europe-based CDMO for food supplements, with a strong global presence. Backed by over 3,000 dedicated professionals worldwide, we pride ourselves on a customer-centric approach and a culture built on expertise, resilience, service quality, and consumer insight—working together to create innovative and impactful solutions. Our vision is to make high-quality health and medical products accessible whenever and wherever they are needed, transforming lives and advancing healthcare globally. Through our commitment to development, distribution, and strategic partnerships, we strive to deliver excellence across the entire value chain. We are currently seeking a skilled and experienced Account Manager to join our team and contribute to this mission.

The Account Manager will serve as the liaison to grow our business. It is the Account Manager’s responsibility to address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. As the main point of contact for existing customers, you will provide strong customer service and be responsible for upselling and cross selling our products and capabilities.

Your responsibilities will include:

• Act as lead contact for assigned accounts, managing relationships including regular communication to understand current and future business, and discuss needs.
• Build and strengthen customer relationships to achieve long-term partnerships.
• Responsible for existing customers’ Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders.
• Work with other Ourvita businesses to cross sell to common current customers.
• Schedule regular innovation sessions to present trends and prototypes.
• Proactively solicit, present, and see through cost savings initiatives.
• Responsible for pricing activities with assigned customers.
• Maintain accurate customer records, keeping track of any contract updates and renewals, including pricing.
• Work closely with internal functions to deliver business objectives that drive value to our customers.
• Utilize data to gain insights, competitive advantages, and identify white space to create account plans.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Create strategies to develop business opportunities at existing accounts.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Using Project Management tools to onboard customers, sponsor projects and serve as key contact
  

Other Duties and Responsibilities:
Understand and adhere to Good Manufacturing Practices.
Safety Protocol:

• Stop any observed unsafe acts and obey facility safety rules and procedures.
• Correct or report any observed safety hazards.
• Support safety policies and programs.
  
  

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.