Front Desk Staff

Front Desk Associate (Morning/Afternoon Shift)Job Summary

We are looking for a friendly, dependable, and customer-focused Front Desk Associate to join our hotel team. As the first point of contact for our guests, you will provide outstanding customer service while ensuring smooth front desk operations. This position requires excellent communication skills, basic computer knowledge, and the ability to multitask in a fast-paced hospitality environment.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle guest check-ins and check-outs efficiently.
• Answer incoming phone calls and assist guests with reservations, inquiries, and requests.
• Print guest receipts, invoices, and other necessary documents.
• Process reservations accurately using the hotel's property management system.
• Respond to guest questions and resolve concerns in a courteous and timely manner.
• Maintain an organized and clean front desk area.
• Perform basic computer tasks, including data entry, email communication, and record keeping.
• Restock the breakfast area during the morning shift.
• Clean the breakfast area after breakfast service, including wiping tables, sweeping, and mopping floors.
• Wash, dry, fold, and organize hotel laundry while monitoring the front desk.
• Assist guests promptly while balancing front desk, laundry, and other hotel duties.
• Support other daily hotel operations as assigned by management.

Qualifications

• Previous hotel front desk or hotel hospitality experience is required.
• Experience using a hotel Property Management System (PMS) is preferred.
• Comfortable using computers and learning hotel reservation software.
• Basic knowledge of Microsoft Office and email.
• Excellent customer service, communication, and phone etiquette.
• Strong organizational skills with attention to detail.
• Ability to multitask and work independently in a fast-paced environment.
• Reliable, punctual, and professional in appearance and attitude.
• Ability to stand for extended periods and perform light physical tasks, including folding laundry, sweeping, mopping, and stocking the breakfast area.
• Bilingual candidates are encouraged to apply.

Schedule

• Morning or Afternoon Shift
• Full-time or Part-time
• Weekends and holidays are required based on business needs.

Why Join Our Team?

• Competitive pay
• Friendly and supportive work environment
• On-the-job training
• Opportunities for growth within the hotel
• Gain valuable experience in the hospitality industry

If you have previous hotel experience, enjoy providing exceptional guest service, and thrive in a fast-paced environment, we encourage you to apply today.

Pay: $13.73 per hour

Benefits:

• Flexible schedule

Work Location: In person

Benefits:

Salary : $14